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UNIT 1 ICT - Mrs Simak > Business systems > Flashcards

Flashcards in Business systems Deck (14)
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1
Q

MIS

A

refers to the software and hardware used by managers to obtain the necessary info for accurate decision making and monitoring the effectiveness of decisions.

2
Q

MIS benefits

A
  • Helps companies keep track of its resources and stay organised
  • It allows managers to make various types of reports about a company’s activities
  • can give evidence of the status of a business, areas of improvement (e.g. rising sales), areas of risk (e.g. falling sales), loss of market share, personal or group responsibility for success of failure
3
Q

MIS limitations

A
  • cost of creating and installing system
  • poor/inflexible design which doesn’t meet current or future needs of the organisation
  • does not make judgements; only gives info needed o make decisions
4
Q

CRM

A
  • Customer relationship management

- tracks how the business interacts with current and potential customers

5
Q

CRM benefits

A
  • An increase in customer revenues.
  • Enhanced internal communication
  • Improved relationships with customers.
6
Q

CRM limitations

A
  • software issues, such as limits on data storage size or emails
  • integration difficulties with other organisational systems
  • lack of training leads to poor data entry and incorrect data
7
Q

SOP

A
  • Standard operating procedures
  • detailed step by step guides to how functions should be carried out within an organisaton to ensure that they are carried out accurately and in the same way each time
8
Q

SOP benefits

A
  • Training managers are capable of easily monitoring the status of training for a user, document and etc.
  • Documents can be arranged for periodic review at company-defined intervals. Reminders are sent out before a review is due and workflow can be initiated either automatically or manually.
  • Flexible change control with configurable change request forms.
9
Q

SOP limitations

A
  • imposing restrictions which result in inflexible practice and a lack of innovation
  • too much time being spent on admin rather than doing the job
  • lack of version control - if updates to the SOP aren’t recorded with a date and a brief statement about the changes, individuals could be working to different versions which can causes serious problems
10
Q

Help desk

A
  • designed for IT users to contact when they are having problems with their IT services.
  • has a multi-tiered trouble shooting approach by having staff with extensive technical knowledge available.
11
Q

Help desk benefits

A
  • User guides usually contain linked images, screen shots and diagrams for examples to show you how to use the software for more clear help.
  • Online Support- a range of services provided to help customers in making cost effective and correct use of a product.
12
Q

Help desk limitations

A
  • loss of service through breakdown of communication systems
  • cost of setting up and in-house help desk with hardware, software and staffing
  • issues with the availability of the help desk, e.g. the need for 24hr call-out, availability during bank holidays
13
Q

What does MIS do?

A

continuously gathers internal and external data and refines and organises it in one or more databases where it can be interrogated by those with access rights.

14
Q

What can MIS data be downloaded for?

A
  • reports and other documents
  • spreadsheets and strategic decision support systems
  • functional systems such as those for marketing, sales or production