Chapter 10: Operations Management Flashcards Preview

GCSE AQA Business Studies Unit 1 and Unit 2 > Chapter 10: Operations Management > Flashcards

Flashcards in Chapter 10: Operations Management Deck (14)
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1
Q

Flow Production

A

Large-scale production where each stage of production is carried out one after the other, continuously, on a production line

2
Q

Specialisation

A

Work is divided into separate tasks or jobs that allow workers to become skilled at one of them

3
Q

Division of Labour

A

Breaking a job down into small, repetitive tasks that can be done quickly by workers or machines specialised in this one task

4
Q

Lean production

A

A production approach that aims to use fewer resources by using them more efficiently

5
Q

Kaizen

A

Continuous improvement

6
Q

Just-in-time manufacturing (JIT)

A

Ordering supplies so that they arrive just when they are needed and making goods only when ordered by customers

7
Q

Lean design

A

Producing new designs as quickly as possible

8
Q

Economies of Scale

A

The reasons why production costs of each item fall as a firm expands

9
Q

Diseconomies of Scale

A

The reasons why production costs of each item rises as a firm expands

10
Q

Quality Product

A

Goods or service that meets customers’ expectations and is there ‘fit for purpose’

11
Q

Outsourcing

A

Using the businesses to make all or part of a product or provide an aspect of the customer care

12
Q

Quality Standards

A

The expectations of customers expressed in terms of the minimum acceptable production or service standards

13
Q

Quality Assurance

A

Setting and trying to meet quality standards throughout the business

14
Q

Total Quality Management (TQM)

A

An approach to quality that aims to involve all employees in the quality improvement process