Chapter 11: Communication Flashcards

1
Q

communication

A

the transfer and the understanding of meaning

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

five major functions

A

management, feedback, emotional sharing, persuasion, and information exchange

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

communication process

A

the steps between a source and a receiver that result in the transfer and understanding of meaning

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

what are the key parts of the communication process?

A

sender, encoding, the message, the channel, decoding, the receiver, noise, and feedback

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

formal channels

A

communication channels established by an organization to transmit messages related to the professional activity of members

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

informal channels

A

communication channels that are created spontaneously and that emerge as responses to individual choices

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

downward communication

A

messages flowing from a higher level in an organization to a lower level in the organization

managers use this to explain why a decision was made. These must be communicated multiple times and sent through multiple different channels to be effective

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

is DC usually one way?

A

yes. this can cause issues. the best communicators explain the reasons behind their DC but also solicit communication from the employees they supervise

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

upward communication

A

flows to a higher level in the group/org. used to provide feedback to higher-ups.

Communicating is short summaries is the most effective way to communicate upwards

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

lateral communication

A

between members at the same level

this facilitates coordination

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

formal small group networks

A

chain, wheel, and all channel.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

the grapevine

A

an orgs informal communication network. still an important source of information in comapnies

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

oral communication

A

speeches, one on one and group discussions, and informal rumor mill or grapevine are popular methods.

advantages are speed, feedback, and exhange. disadvantages are oral communication surfaces whenever a message has to pass through a number of people: the greater the number of people, the greater the distortion

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

meetings

A

can be formal and informal. good interpersonal communication is critical for running effective meetings

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

videoconferences and calls

A

permits the conduction of real-time meetings with people at different locations

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

telephone

A

fast, effective, and less ambiguous than email.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

written communication

A

letters, PowerPoint, email, instant messaging, texting, social media websites, apps, blogs, and non-verbal communication

18
Q

channel richness

A

the amount of information that can be transmitted during a communication episode. higher richness means more communication can be done

19
Q

channel richness is…

A

a helpful framework for choosing your mode of communication

20
Q

whenever you need to argue a listener’s receptivity…

A

oral communication is the best option

21
Q

written communication is…

A

generally the most reliable mode for complex lengthy communications, and it can be the most efficient for short messages

use this mode when you want all information to be “on the record”

22
Q

controlled processing

A

a detailed consideration of evidence and information relying on facts, figures, and logic.

23
Q

automatic processing

A

a relatively superficial consideration of evidence and information using heuristics

24
Q

need for cognition

A

a personality trait of individuals depicting the ongoing desire to think and learn

25
Q

interest level

A

one of the best predictors of whether people will use an automatic or controlled process for reacting to a persuasive message

26
Q

prior knowledge

A

people who are well informed about a subject area are more likely to use controlled processing strategies

27
Q

personality

A

need for cognition, a personality trait of individuals who are most likely to be persuaded by evidence and facts

28
Q

message characteristics

A

another factor that influences whether people use an automatic or controlled processing strategy is the characteristics of the mssage. message provided through lean communication channels encourage automatic processing. messages provded to through richer channels encourage a more deliberative process

29
Q

choosing the message

A

the most important implication is to match your persuasive message to the type of processing your audience is likely to use

30
Q

filtering (barrier)

A

a sender’s manipulation of information so that it will be seen more favorably by the receiver

31
Q

selective perception (barrier)

A

important because the receivers int he communication process selectively see and hear based on their needs, motivations, experience, backgrounds, and other personal characteristics

32
Q

information overload (barrier)

A

a condition in which information inflow exceedx individual’s processing capacity

33
Q

emotions (barrier)

A

you may interpret the same message differently when you are angry or distraught than when you’re happy

34
Q

language (barrier)

A

even when you’re communicating in the same language, words mean different things to different people

35
Q

silence (barrier)

A

silence itself can be the message to communicate non-interest or the inability to deal with a topic

36
Q

communication apprehension (barrier)

A

undue tension and anxiety about oral, written, or both styles of communication

37
Q

lying (barrier)

A

outright misinterpretation of information, or lying.

38
Q

cultural barriers

A

semantics barriers, barriers caused by word connotations, barriers caused by differences in tone, and differences in tolerance for conflict and methods of resolving conflicts

39
Q

high-context cultures

A

cultures that rely heavily on non-verbal and subtle situational cues in communication

40
Q

low-context cultures

A

cultures that rely heavily on words to convey meaning in communication