communications final exam review Flashcards Preview

biotechnology 1 > communications final exam review > Flashcards

Flashcards in communications final exam review Deck (30)
Loading flashcards...
1
Q

Reasons we initiate relationships

A

Attraction
Proximity
Similarity
Purpose (or goals)

2
Q

Social Penetration Theory

A

explains how self-disclosure changes as relationships move from one level to the next.

3
Q

Uncertainty Reduction Theory

A

identifies question asking as a primary communication strategy we use to encourage in reciprocal disclosure and to reduce our levels of uncertainty about others.

4
Q

Knapp’s stages of coming together

A
Initiation
Experimenting
Intensifying 
Integrating
Bonding
5
Q

Why we maintain relationships

A

Maintaining the existence of the relationship
Maintaining a desired state or condition in the relationship
Maintaining a satisfactory state in a relationship
Repairing a relationship in an attempt to either restore it or sustain it in a satisfactory state

6
Q

Relationship maintenance strategies

A

Positivity, Openness, Assurances, Social networks, Sharing tasks, Mediated communication, Advice , and Humor

7
Q

Conflict definition

A

as “an expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from the other party in achieving their goals.”

8
Q

Conflict management styles

A

Avoidance, Competitive/Distributive, and Collaborative/Integrative

9
Q

conflict components

A

Expressed struggle, Interdependence, goal incompatibility, Perceived scarce resources, and Interference

10
Q

Deception – Interpersonal deception theory

A

explains the strategic choices made when engaging in deceptive communication.

11
Q

Deception (how we lie, why we lie, detecting deception)

A

Falsification, Concealment, and Equivocation
Lying to harm others, Lying to protect self, and Lying to spare others
Third-party information, Physical Evidence, and Confessions

12
Q

Embarrassment – roles and responses

A

Agent: we are responsible for our own embarrassment.
Recipient: we are the target of embarrassing communication.
Observer: we are bystanders to someone else’s embarrassment

13
Q

Jealousy – types, issues and why jealousy occurs

A
Friend jealousy and family jealousy
Romantic jealousy 
Power jealousy 
Activity jealousy
Intimacy jealousy
14
Q

Power and interpersonal influence

A

Compliance
Identification
Internalization

15
Q

why jealousy occurs

A

Maintain the primary relationship.
Preserve one’s self-esteem.
Reducing uncertainty about the relationship.
Reducing uncertainty about a rival relationship.
Re-assess the relationship.
Restoring equity through retaliation.

16
Q

Assessing relationship problems

A

Fundamental attribution error says that people tend to attribute others’ negative behaviors to internal, rather than external, causes.

17
Q

Investment model

A
The model uses four variables to predict the continuation of a relationship.
Satisfaction level
Quality of alternatives
Investment size
Commitment
18
Q

Ducks model of relationship termination

A
Intrapsychic Process 
Dyadic Process
Social Process
Grave Dressing Process  
Resurrection Process
19
Q

Knapp’s stages of relationship dissolution

A
Differentiating
Circumscribing
Stagnating
Avoiding
Terminating
20
Q

Termination strategies for different types of relationships

A
Positive tone messages
De-escalation messages 
Withdrawal or avoidance 
Justification tactic
Negative identity management
21
Q

Closure and forgiveness

A

Closure is a level of understanding, or emotional conclusion, to a difficult life event. Forgiveness helps with finding closure.

22
Q

Differences between face-to-face and CMC

A
Level of communication activity
Nonverbal Cues
Language Style
Synchronicity
Richness of Interaction
23
Q

Initiating relationships online

A

Uncertainty reduction theory

Physical and Social Attraction

24
Q

Maintaining relationships online

A

Showing positiveness
Demonstrating openness
Surveillance

25
Q

Darkside of relationships online

A
Lack of technical knowledge
Absence of social context cues
Failure to employ proper online etiquette
Anonymity
Deceptive behavior
26
Q

Levels of diversity

A
External level (race, sex, ethnicity)
Internal level (religion, politics, sexuality)
Personality (communication apprehension, affective orientation)
27
Q

Co-cultures

A

Ethnicity
Race
Regional differences
social class

28
Q

Characteristics of culture

A

Culture is learned
Culture is dynamic
Culture is pervasive
Communicating across cultures requires careful strategy

29
Q

Impact of diversity on interpersonal relationships

A

knowledge
acceptance
understanding
skills

30
Q

Cultural value orientations

A

Needs
Beliefs
Values