NUR 375 - EXAM 1 THERAPEUTIC COMMUNICATION Flashcards

1
Q

OPEN ENDED QUESTION EXAMPLE

A
  • tell me what’s wrong

- what would you like to talk about

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

REFLECTION EXAMPLE

A
  • do you think you should

- you seem to be saying

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

CLARIFICATION EXAMPLE

A
  • help me understand better

- you have told me a lot, what would you say is your main point

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

SILENCE

A
  • 10-15 seconds for reflection then technique
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

ENCOURAGING ELABORATION

A
  • tell me more
  • go on, I am listening
  • would you describe that
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

GIVING INFORMATION

A
  • I am your nurse and I am here to
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

ACCEPTING

A
  • I understand
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

RECOGNIZING

A
  • good progress on

- it must make you feel good

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

OFFERING SELF

A
  • would you like me to stay with you
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

OBSERVING

A
  • you seem
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

RESTATING

A
  • you told me that
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

FOCUSING

A
  • let’s talk about that point more

- you said something before that I want to go back to

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

PRESENTING REALITY

A
  • you’re in the hospital
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

VOICING DOUBT

A
  • that’s hard to believe
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

SEEKING EVALUATION OF IMPORTANCE

A
  • how important is it to you
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

TRANSLATING FEELINGS

A
  • from what you say, you seem relieved, happy, upset
17
Q

COLLABORATION

A
  • let’s try to figure this out
18
Q

SUMMARIZING

A
  • so far, you have told me

- let me summarize

19
Q

FORMULATING POA

A
  • what do you think we need to do to
20
Q

IDENTIFYING THEMES

A
  • so what you usually do
21
Q

DEMANDING (dirty dozen)

A
  • you must..you have to
22
Q

THREATENING (dirty dozen)

A
  • if you don’t…
23
Q

MORALIZING (dirty dozen)

A
  • what would your mother…

- where I come from…

24
Q

ADVISING (dirty dozen)

A
  • if I was you, I would
25
Q

ARGUING (dirty dozen)

A
  • why would you…
26
Q

CRITICIZING (dirty dozen)

A
  • that’s not helping…
27
Q

APPROVING (dirty dozen)

A
  • that’s smart, right, bright…
28
Q

SHAMING (dirty dozen)

A
  • think of your children

- let me ask your wife…

29
Q

REASSURING (dirty dozen)

A
  • you will be fine
30
Q

BELITTLING (dirty dozen)

A
  • that’s just negative thinking
31
Q

ORIENTATION PHASE OF THE THERAPEUTIC RELATIONSHIP

A
  • introduce yourself
  • discuss confidentiality
  • begin to build trust/set goals
  • ask for ideas
32
Q

WORKING PHASE OF THE THERAPEUTIC RELATIONSHIP

A
  • perform ongoing assessments
  • help other to express needs/desires
  • promote self-esteem
  • reinforce positive behaviors
  • reassess and change plan as needed
  • discuss termination phase
33
Q

TERMINATION PHASE OF THE THERAPEUTIC RELATIONSHIP

A
  • summarize achievements
  • reflect on accomplishments
  • discuss means to incorporate new learning into daily life