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Business Operations Excellence

This class was created by Brainscape user Nolz Inema. Visit their profile to learn more about the creator.

By: Nolz Inema
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Decks in this class (5)

Week 2 - Incroduction To Six Sigma
Define six sigma,
What is the relationship between ...,
What is the relationship between ...
29  cards
Week 3 - Designing Quality Services
What characteristics of services ...,
What are service quality issues,
Implications of service quality i...
27  cards
Week 4 - Quality In Product And Process Design (FMEA)
What is the kano quality design m...,
3 examples of what can go wrong i...,
What questions are asked in failu...
18  cards
Week 5 -
What is quality function developm...,
What does quality function develo...,
How you build the house of quality 6
4  cards
Week 6 - Designing Quality Services/ Services Blueprinting
How can you improve perceptions o...,
What is a service blue print,
4 steps to develop a services blu...
10  cards

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Business Operations Excellence

  • Class purpose General learning

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