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Charlotte Wilson
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Decks in this class (27)
Strategic role of operations management – cost leadership, good/service differentiation
What is the strategic role of ope...,
How do businesses maximise profit 2,
What is cost leadership 3
6
cards
Goods and or services in different industries
Role of operations
2
cards
Interdependance with other key business functions
Role of operations
4
cards
Influence: Globalisation
What is globalisation 1,
What are the threats of globalisa...,
How has the supply chain been aff...
5
cards
Influence: Technology
Technologies used in administrati...,
What is technology 1,
Technologies used in the range of...
4
cards
Influence: quality expectations
What are quality expectations 1,
Quality expectations for goods 2,
Quality expectations within servi...
4
cards
Influence: Cost based competition
What is the ikea case study 1,
What is cost based competition 1,
What is cost leadership 2
3
cards
Influence: Government policy
What is government policy 1,
What is the ikea case study 2
2
cards
Influence: Legal regulations
What are legal regulations 1,
What is the ikea case study 2
2
cards
Influence: Environmental sustainability
What is environmental sustainabil...,
What are the two main aspects of ...,
What is the messina case study 3
3
cards
Influence: Corporate Social Responsibility
What does corporate social respon...,
What is the triple bottom line 1,
What is the messina case study 2
3
cards
Influence: What is the differences between legal compliance and ethical responsibility
What is legal compliance 1,
What is ethical responsibility 2
2
cards
environmental sustainability and social responsibility
What is environmental sustainabil...,
What is social responsibility 2,
What is the messina case study 3
3
cards
Process: Inputs
What are inputs 1
1
cards
Process: Transformed resources
What are transformed resources 1,
What do transformed resources inc...
2
cards
Process: Transforming resources
What are transforming resources 1,
What are two main transforming re...,
Case study messina 3
3
cards
Process: Transformation process
What is the transformation process 1,
What is the ikea case study 2
2
cards
Process: The influence of variety, volume, variation in demand, and visibility
What is volume impact on producti...,
What is variety impact on product...,
What is variation in demand impac...
8
cards
Process: sequencing and scheduling - gantt chart, critical path analysis
What is sequencing and scheduling 1,
What is sequencing 2,
What is scheduling 3
7
cards
Process: Technology, task design, and process layout
What is technology 1,
Examples of office technology 2,
Examples of manufacturing technol...
7
cards
Process: Monitoring, controlling, and implementing
What is monitoring 1,
Controlling 2,
Improvement 3
3
cards
Process: Outputs
What are outputs 1
1
cards
Process: Customer service
What does customer service include 1,
What is customer service 2,
What is ikea customer philosophy 3
4
cards
Process: Warranties
What is a warranty 1,
What are ikea warranty period 2,
Case study 3
3
cards
Strategies: Performance objectives: quality, speed, flexibility, dependability, cost, customisation,
Strategies
7
cards
Strategies: new product or service design and development
Why is this important 1,
Goods 2,
Services 3
5
cards
Strategies: supply chain management – logistics, e-commerce, global sourcing
What is supply chain management 1,
What is the process of supply cha...,
What is logistics 3
13
cards
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Business: Term 1 (Operations)
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