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CCXP: By Competencies

This class was created by Brainscape user People first. Visit their profile to learn more about the creator.

By: People first
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Decks in this class (14)

1a. Customer Insight & Understanding
Which of the following voice of t...,
Which of the following types of v...,
What is a critical way to foster ...
111  cards
1b. Multiple Choice for VoC & Intelligence
Question 1 key drivers of custome...,
Question 2 a company has 10 000 c...,
Question 3 the best way to improv...
40  cards
2a. Customer Experience Strategy
In many cases _________ now contr...,
Which of the following questions ...,
Most organizations believe that t...
112  cards
2b. Multiple Choice for Operationalized Strategy
Question 1 customer experience st...,
Question 2 customer experience st...,
Question 3 internal marketing of ...
40  cards
3a. Metrics, Measurement & ROI
Giving your customer facing emplo...,
Which of the following measuremen...,
Which of the following is suggest...
127  cards
3b. Multiple Choice for Metrics & Analytics
Question 1 an employee tells you ...,
Question 2 what is the net promot...,
Question 3 a new technology will ...
40  cards
4a. Experience Design, Improvement & Innovation
The process of prototyping ideati...,
Which of the following is most si...,
Which of the following best defin...
104  cards
4b. Multiple Choice for Improvement & Design
Question 1 which of the following...,
Question 2 why is it advantageous...,
Question 3 how does experience de...
40  cards
5a. Culture and Accountability - Part 1
Many reward recognition and incen...,
Which of the following most impac...,
Which of the following should be ...
122  cards
5b. Culture and Accountability - Part 2
Ll the following are steps used i...,
All the following are attributes ...,
Which of the following best exemp...
128  cards
5c. Multiple Choice for Culture & Accountability
# ``````,
Question 2 at an association lunc...,
Question 3 which of the following...
40  cards
6a. All Competencies: True-False
Question 1 cx management dashboar...,
Question 2 nps is calculated as t...,
Question 3 measurement quantifies...
92  cards
6b. All Competencies: Multiple choice
Footnotemetrics analytics,
Footnotemetrics analytics,
Footnotemetrics analytics
74  cards
6c. All Competencies: Bartlett Booklet for CCXP Exam
Which of the following is the bes...,
You have been asked to help a bus...,
Which of the following is the bes...
40  cards

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CCXP: By Competencies

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