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Computer user support for help desk and support specialists

This class was created by Brainscape user Sheena Jones. Visit their profile to learn more about the creator.

By: Sheena Jones
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Decks in this class (7)

Chapter 2
True or false communication skill...,
A n ______ is a choice each suppo...,
A users first impression of a sup...
22  cards
Chapter 3
True or false in technical writin...,
A n ______ is a short document pr...,
True or false all users prefer on...
22  cards
Chapter 4
Which of these is not an example ...,
True or false troubleshooting tec...,
True or false problem solving cri...
21  cards
Chapter 5
True or false most hardware probl...,
During _____ a computer system is...,
Hardware problems are most likely...
22  cards
Chapter 6
True or false in a help desk that...,
In a help desk patterned on the m...,
________ is a well defined formal...
22  cards
Chapter 7
True or false the employee select...,
True or false unlike a question i...,
A primary purpose of help desk pe...
21  cards
Chapter 8
True or false be the early 1980s ...,
True or false the larger the numb...,
________ are an attempt to strike...
21  cards

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Computer user support for help desk and support specialists

  • Class purpose General learning

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