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By:
Marc Schneider
- decks
- flashcards
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Decks in this class (11)
Kapitel 1 - Einführung
In welchen abteilungen eines un g...,
Definition crm 2,
Kundenbeziehungs lebensyzyklus na...
13
cards
Kapitel 2- Kundenbindung
Spektrum der kundenzufriedenheit 1,
Zielgruppen der kundenbindung 2,
Arten der kundenbindung 3
5
cards
Kapitel 3 - Relationship-Marketing und Kundenzufriedenheit
Eingangsfragen 1 was ist die vora...,
Eingangsfragen 2 oft wird ein ger...,
Eingangsfragen 3 welche vorteile ...
18
cards
Kapitel 4 - Produktqualität und Beschwerdemanagement
Produktqualitat 1,
Hohe produktqualitat und die kons...,
Das kano modell 3
10
cards
Kapitel 5 - CRM-Systeme (CRM-Funktionen)
Eingangsfragen in welchen bereich...,
Eingangsfragen welche daten werde...,
Eingangsfragen welches ziel verfo...
24
cards
Kapitel 6 - Customer Experience Management (Case Study)
Customer experience management 1,
Case study kundenbegeisterung in ...,
Customer relations bei porsche 3
9
cards
Kapitel 7 - CRM-Service
Welche aufgaben im servicebereich...,
Welche daten aus dem serviceberei...,
Welche daten konnen zwischen dem ...
15
cards
Kapitel 8 - CRM in der Praxis - Microsoft Dynamics CRM
Microsoft dynamics crm 1,
Praxis crm system startklar 2
2
cards
Kapitel 9 - Social CRM
Eingangsfragen verscuhen sie die ...,
Eingangsfragen welchen mehrwert k...,
Eingangsfragen welche funktionen ...
11
cards
Kapitel 10 - Kundenwert
Eingangsfragen wie wurden sie kun...,
Eingangsfragen welche aspekte ers...,
Eingangsfragen welche kriterien h...
14
cards
Kapitel 11 - Trends und Ausblick
Von crm zu xrm 1,
Cloud computing 2,
Mobile crm 3
7
cards
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CRM
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