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CJ pj
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Decks in this class (9)
Intro CSI
Purpose of csi,
Purpose 2 if csi is not followed,
Objectives
10
cards
CSI Principles
Ownership,
Deming cycle,
Difference of continuous and cont...
9
cards
7 Step Improvement Process
7 step improvement process purpose,
7 step improvement process object...,
7 step improvement process object...
11
cards
Process Activities: Method & Techniques
Csi methods and techniques,
What to assess and how,
What to assess and how
42
cards
CSI and Other Service Mgmt Processes
Csi interaction availability mgmt,
Availailabiltiy mgmt compinent fa...,
Availability management fault tre...
8
cards
Organising For Service Improvement
Csi manager,
Csi manager,
Activities and skill levels neede...
3
cards
Technology Supporting CSI
It service mgmt suites,
Event mgmt,
Systems and network mgmt
4
cards
Implementing CSI
Implementing csithe implementing ...,
Organising culture,
Organisation culture
23
cards
Challenges CSFs and Risks
Challenges 1,
Challenges 2,
Critical success factors
5
cards
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CSI: ITIL Intermediate
- Class purpose General learning
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