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csm servicenow fund & implement

This class was created by Brainscape user Mats F. Visit their profile to learn more about the creator.

By: Mats F
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Decks in this class (9)

CSM Fundamentals PRICIPLES
What are the diffrent states for ...,
What is the focus for csm,
What is the purpose for csm
12  cards
CSM Fundamentals FOUNDATION DATA
What are the prefixes for interna...,
Define b2b contact,
Contact customer_contact extends ...
22  cards
CSM Fundamentals OPERATIONS
What are the different case types 3,
Whats is the virtual agent,
What is the new feature in paris ...
56  cards
CSM Fundametals Customer Experience
What user roles makes it possible...,
Which are the csm service portals 4,
As of the paris release is it pos...
23  cards
CSM Implementation Customer Service Operations
How many outgoing and how many in...,
Is it possible by email to create...,
Where in the system do you manage...
89  cards
CSM Implementation Customer Experience
What are the different csm servic...,
What plugin is required to config...,
What plugins are required for kno...
24  cards
CSM Implementation Preparation Best Practice
What is the name of methodology t...,
What is the different collections...,
What are the phases in now create 5
19  cards
CSM Implementation Performance Management
What can performance testing find...,
What are the key points of in pla...,
Define leading indicators input o...
11  cards
Extra questions
An ______ defines the type of sup...,
An entitlement can be associated ...,
Entitlements are counted on a per...
11  cards

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csm servicenow fund & implement

  • Class purpose General learning

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