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Rossana Taylor
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Decks in this class (15)
BUSINESS ETHICS
A distinctive body of knowledge i...,
People who earn their living by p...,
A true travel professional demons...
11
cards
WRITING SKILLS
Principle of business writing tha...,
Principle of business writing tha...,
Principle of business writing tha...
13
cards
Customer service
Customer focused selling 1,
Situational selling 2,
Sales cycle 3
15
cards
Customer Service -real one
Moments of truth 1,
Value added service 2,
7 steps problem solving 3
3
cards
The Art of listening and communicating
Perception 1,
Selective perception 2,
4 communication styles 3
16
cards
Teamwork
Mission 1,
Objectives 2,
Goals 3
14
cards
Time management
Pareto principle 1,
Intellectual 2,
Parkinson s law 3
15
cards
Understanding Customer needs
Discretionary travel 1,
Nondiscretionary travel 2,
Incentive travel 3
12
cards
Prevent credit card fraud
Emv 1,
Acquiring bank 2,
Card validation code 3
9
cards
Planning itineraries
Fits 1,
Pride 2,
Hub and spoke 3
7
cards
SELLING ALL INCLUSIVES
Benefits 1,
Third party endorsement 2,
Shells 3
9
cards
Escorted vacations
Escorted vacation 1,
Independent tour 2,
Host vacation 3
14
cards
Special interest travel
One on one marketing 1,
Generational birth years 2,
Preformed groups 3
11
cards
Travel Insurance
Primary coverage 1,
Accidental death and dismembermen...,
Baggage delay 3
10
cards
Touring the world
Continents 1,
The prime meridian is a line of l...,
Both tahiti and fiji are part of ...
14
cards
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CTA COURSE
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