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Tim Taylor
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Decks in this class (17)
Chapter 1 - The Supervisor's Job in a Changing Environment
The workplace in the 1970s was 1,
Today the workplace is 2,
Four factors changing the charact...
76
cards
Chapter 2 - Basic Supervisory Skills
What is the difference in managem...,
Competing values framework catego...,
Clan skill traits 3
27
cards
Chapter 3 - Supervisory Leadership
What is supervisory leadership 1,
The three sources of a supervisor...,
The three conditions for influence 3
8
cards
Chapter 4 - Planning Work and Time
Good planning can 1,
For supervisors planning means de...,
Planning also means 3
19
cards
Chapter 5 - Organizing for Productivity
An organizational chart shows 1,
The informal organization is shap...,
Types of formal organization 3
16
cards
Chapter 6 - Selecting, Orienting and Training Employees
Preparing for a candidate intervi...,
The interview will be more succes...,
Interviewing the applicant 3
12
cards
Chapter 7 - Evaluating Performance
A formal evaluation process 1,
A new employee s performance file...,
Information added to the employee...
10
cards
Chapter 8 - Communicating with Employees
The average supervisor spends 80 ...,
Communication is 2,
Components of communication 3
17
cards
Chapter 9 - Coaching, Counseling, and Mentoring
Hats worn by today s supervisors 1,
Three supervisory roles 2,
Principles for coaching 3
10
cards
Chapter 10 - Motivating Employees
Research findings on motivation 1,
Douglas mcgregor theory x 2,
Douglas mcgregor theory y 3
14
cards
Chapter 11 - Managing Change Effectively
Two dimensions for monitoring cha...,
Steps in a typical change project 2,
Phases of shifts in employee atti...
16
cards
Chapter 12 - Developing and Maintaining Discipline
Most poor performance and inappro...,
Supervisors sometimes produce per...,
Steps to strengthen self discipli...
9
cards
Chapter 13 - Resolving Employee Complaints and Grievances
Gripes complaints and grievances 1,
Causes of grievances 2,
It is the supervisor s job to res...
7
cards
Chapter 14 - Workplace Safety and Wellness
Why safety matters to you 1,
Why safety matters to the employee 2,
Why safety matters to the organiz...
15
cards
Chapter 15 - Working with the Budget
Main functions of the budget 1,
Users of the local government bud...,
Two separate budgets 3
14
cards
Chapter 16 - Providing Quality Customer Service
External local government custome...,
Internal local government custome...,
Expectations and standards 3
11
cards
Chapter 17 - Ethics
Ethics is 1,
The toughest choices you will mak...,
Characteristics of an ethical org...
5
cards
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Effective Suppervisory Practices
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