This class was created by Brainscape user Nang Shi. Visit their profile to learn more about the creator.
By:
Nang Shi
- decks
- flashcards
- learners
Decks in this class (14)
Lesson 1: Introduction
Includes the work of processingre...,
Morning shift,
Mid shift
13
cards
Lesson 2: Functions
Directly supervises all front off...,
Responsible to assist the front o...,
Directly supervises the reception...
15
cards
Lesson 2.2
Qualities of a good front office ...,
Selection of front office staff,
Always carry a smile with good he...
9
cards
Lesson 3: Terminologies
Confidential personalized series ...,
Money received by the hotel in ad...,
Money requested by hotel at check...
34
cards
Lesson 4: Hotel classification
Hotel classification,
Hotel location,
Hotel sizes
4
cards
Lesson 5: The Guest Room
Designed for one person,
Double room,
Twin room
13
cards
Lesson 5.2: Room Status Codes
Vd,
Vacant clean the room has been cl...,
Vci
9
cards
Lesson 6: Room Rate Structure
Room rate designations,
Understood to be the highest publ...,
This designation is designed to p...
9
cards
Lesson 7: INTERDEPARTAMENTAL COORDINATION
It is the role of the __________ ...,
_________ works directly with the...,
M embers of ________ team must br...
9
cards
LESSON 8: GUEST SERVICE
Establishing guest service guidel...,
Speaking as a mode of communicati...,
Use an appropriate greeting perso...
7
cards
LESSON 9: FRONT OFFICE ACCOUNTING
Tracks records and manages the fi...,
Positioning of t accounts,
Objectives of accounting
14
cards
LESSON 10: NIGHT AUDIT
Is an integral employee in the op...,
Role of night audit,
Performing operational duties
6
cards
LESSON 11: Phone Etiquette
Telephone etiquette tips
1
cards
LESSON 12: PHONETIC ALPHABET
A,
B,
C
25
cards
More about
FRONT OFFICE
- Class purpose General learning
Learn faster with Brainscape on your web, iPhone, or Android device. Study Nang Shi's FRONT OFFICE flashcards now!
How studying works.
Brainscape's adaptive web mobile flashcards system will drill you on your weaknesses, using a pattern guaranteed to help you learn more in less time.
Add your own flashcards.
Either request "Edit" access from the author, or make a copy of the class to edit as your own. And you can always create a totally new class of your own too!
What's Brainscape anyway?
Brainscape is a digital flashcards platform where you can find, create, share, and study any subject on the planet.
We use an adaptive study algorithm that is proven to help you learn faster and remember longer....
Looking for something else?
Company Officer (Smoke)
- 13 decks
- 1821 flashcards
- 30 learners
Decks:
Chapter 1 The Company Officer S Role Cha, Ch 2 The Company Officers Role In Effect, Ch 3 The Company Officer S Role In The O, And more!
Front Office
- 4 decks
- 42 flashcards
- 2 learners
Decks:
4 Reservations, 5 Registrations, 6 Communications Guest Service, And more!
Mortgage Loan Officer
- 10 decks
- 1866 flashcards
- 152 learners
Decks:
Mortgage Term Glossary, Acronym Glossary, General Knowledge, And more!
