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J H
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Decks in this class (12)
1. Key Concepts of Service Management
Means of enabling value co creati...,
Set of specialised organisational...,
Defines the requirement for servi...
18
cards
2. Guiding Principles
Know who your customer link back ...,
Do not start from scratch see wha...,
Not all at once do something inst...
18
cards
3. Four Dimensions of Service Management
List the 4 dimensions of service ...,
Info mgmt primary means to delive...,
Culture structure governance visi...
10
cards
4. Service Value System (SVS)
Input to svs,
Output of svs,
Perceived benefits usefulness and...
11
cards
5. Service Value Chain
List the components of service va...,
What is the output of svc,
Direction decision shared underst...
12
cards
6. ITIL Services (Part 1 - Know The Purpose)
Protect business informationconfi...,
Establish and nurture links betwe...,
Plan and manage the full lifecycl...
20
cards
7. ITIL Practices (Part 2 - Understand)
7 steps of continual improvement ...,
Type of change pre authorised cou...,
Type of change raised through rfc...
21
cards
Exam Sample 1
Which practice is responsible for...,
Which practice includes the class...,
Which practice identifies metrics...
40
cards
Exam Sample 2
What is the effect of increased a...,
Which term describes the function...,
Which is the purpose of the monit...
40
cards
Misc Exam Questions 1
Which is not a component of the s...,
Which practice has a purpose to s...,
Which is included in the purpose ...
40
cards
Misc Exam Questions 2
Which skill is an essential part ...,
What are the three phases of prob...,
Which is a purpose of the engage ...
40
cards
Misc Exam Questions 3
Which gives a user access to a sy...,
What is a change schedule primari...,
What is used to link activities w...
50
cards
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itil 4 foundation revision
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