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By:
Phillip Burk
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Decks in this class (40)
Service
Service definition,
Utility definition,
Warranty definition
3
cards
Organizations and Roles
Organization definition,
Service consumers,
Customer definition
6
cards
Value in ITSM
Value definition,
Output definition,
Outcome definition
5
cards
Service Offerings
Service offering definition
1
cards
Service Relationships
Service relationship definition,
Service provision definition,
Service consumption definition
4
cards
Guiding Principles
Itil guiding principle definition,
Seven guiding principles
2
cards
Guiding Principle 1: Focus on Value
Focus on value,
Applying the principle focus on v...,
3
cards
Guiding Principle 2: Start Where You Are
Start where you are definition,
Assessing where you are,
The role of measurement important
4
cards
Guiding Principle 3: Progress Iteratively with Feedback
Definition progress iteratively w...,
Feedback loop important,
Application progress iteratively ...
3
cards
Guiding Principle 4: Collaborate and Promote Visibility
Definition collaborate and promot...,
Keep in mind,
Application collaborate and promo...
4
cards
Guiding Principle 5: Think and Work Holistically
Definition think and work holisti...,
More,
Application think and work holist...
3
cards
Guiding Principle 6: Keep It Simple and Practical
Definition keep it simple and pra...,
Keep in mind,
Application keep it simple and pr...
3
cards
Guiding Principle 7: Optimize and Automate
Definition optimize and automate,
The road to optimization,
Application optimize and automate
3
cards
Four Dimensions of ITSM: Organizations and People
Definition four dimensions organi...,
Detail four dimensions organizati...
2
cards
Four Dimensions of ITSM: Information and Technology
Definition four dimensions inform...,
Detail four dimensions informatio...
2
cards
Four Dimensions of ITSM: Partners and Suppliers
Definition four dimensions partne...,
Detail four dimensions partners a...
2
cards
Four Dimensions of ITSM: Value Streams and Processes
Definition four dimensions value ...,
Details four dimensions value str...
2
cards
The Service Value System
Overview the service value system,
Definition of purpose the service...,
Definition opportunities and demand
4
cards
SVS: Governance
Definition governance,
Governance three primary activities,
Governance the evaluate activity
9
cards
SVS: Management Practices
Definition practices,
Itil management practices,
General management practices
5
cards
SVS: Continual Improvement
Definition continual improvement,
Continual improvement model,
Continual improvement model conti...
3
cards
SVS: The Service Value Chain
Definition the service value chain,
Detail the service value chain,
Svc activity plan
9
cards
SVS: The Service Value Chain - Plan, Improve, Engage
Value chain activity plan,
Value chain activity improve,
Value chain activity engage
3
cards
SVS: The Service Value Chain - Design and Transition
Value chain activity design,
Design and transition activity
2
cards
SVS: The Service Value Chain - Obtain/Build
Value chain activity obtain
1
cards
SVS: The Service Value Chain - Deliver and Support
Value chain activity design,
2
cards
Management Practice - Continual Improvement
Definition continual improvement,
Key activities,
Continual improvement methods and...
3
cards
Management Practice - Change Enablement
Management practice change enable...,
Change definition,
Change schedule
4
cards
Management Practice - Incident Management
Purpose incident management,
Definition incident,
3
cards
Management Practice - Problem Management
Purpose,
Terms
2
cards
Management Practice - Service Request Management
Purpose service request management
1
cards
Management Practice - Service Desk
0
cards
Management Practice - Service Level Management
0
cards
Management Practice - Information Security Management
0
cards
Management Practice - Relationship Management
0
cards
Management Practice - Supplier Management
0
cards
Management Practice - IT Asset Management
0
cards
Management Practice - Monitoring and Event Management
0
cards
Management Practice - Service Configuration Management
0
cards
Management Practice - Release and Deployment
0
cards
More about
itil 4 foundations (personal)
- Class purpose General learning
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