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James Gim
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Decks in this class (7)
Key Concepts Of Service Management
What is the definition of value,
How is value created,
Define service providers
26
cards
4 Dimensions Of The SMS
What are the four dimensions of t...,
To what do the 5 dimensions of th...,
Explain the first dimension organ...
6
cards
The ITIL Guiding Principles
What are the four reasons for usi...,
What are the 7 guiding principles,
Explain the first guiding princip...
9
cards
ITIL Service Value System
What is the purpose of the servic...,
What does the service value syste...,
What are the key inputs of the se...
13
cards
ITIL Service Value Chain
What is the service value chain,
What is the input of the service ...,
What is the output from the servi...
15
cards
ITIL Practices: Purpose
What is an itil practice,
What are the characteristics of t...,
What are the three kind of itil p...
38
cards
Exam Questions
The practice of ensuring that ser...,
The addition modification or remo...,
The practice of ensuring that ris...
111
cards
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ITIL _ Key
- Class purpose General learning
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