MGMT 4340 Quality

The total quality concept as an approach to doing business began to gain wide acceptance in the United States in the late 1980s and early 1990s. However, individual elements of the concept--such as the use of statistical data, Six Sigma, Lean, teamwork, continual improvement, customer satisfaction, and employee involvement--have been used by visionary organizations for years. It is the pulling together of coordinated use of these and other previously disparate elements that gave birth to the com