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Decks in this class (12)
01 – Microsoft 365 Overview & Purpose
Understand what Microsoft 365 is, why organizations use it, and how it fits into a modern IT environment from an entry-level IT support perspective.
15
cards
02 – Identity, Accounts & Licensing
Understand how user identity, authentication, and licensing work in Microsoft 365 at a foundational level, including why access and licenses are required.
15
cards
03 – Email & Messaging Concepts
Understand how email and messaging work in Microsoft 365, including core terminology, services, and components used in organizational communication.
20
cards
04 – OneDrive, SharePoint & File Storage Concepts
Understand cloud file storage and collaboration concepts, including how OneDrive and SharePoint are used in organizations.
1
cards
05 – Microsoft Teams Concepts
Understand the purpose, features, and collaboration capabilities of Microsoft Teams within Microsoft 365.
0
cards
A - Microsoft 365 Admin Center Tasks
Perform common Tier 1 administrative tasks in the Microsoft 365 Admin Center, including user management, password resets, and license assignment.
0
cards
B – Microsoft Entra Admin Center Tasks
Perform basic identity and access management tasks in the Microsoft Entra Admin Center, including authentication and sign-in related actions at a Tier 1 level.
0
cards
C - Exchange Admin Center Tasks
Perform common Tier 1 email administration and support tasks in the Exchange Admin Center, including mailbox management and email access troubleshooting.
0
cards
D - OneDrive & SharePoint Support Tasks
Support OneDrive and SharePoint-related issues by performing basic access, sharing, and file recovery tasks.
0
cards
E - Microsoft Teams Support Tasks
Support Microsoft Teams by troubleshooting access, meetings, and client-related issues at a Tier 1 level.
0
cards
06 - Security & Access
Understand Microsoft 365 security concepts and Tier 1 responsibilities, including phishing response, MFA awareness, and escalation procedures.
0
cards
07 - Interview & Scenario Questions
Practice explaining Microsoft 365 troubleshooting, administrative workflows, and customer-focused responses in interview and real-world scenarios.
0
cards
More about
Microsoft 365
- Company name Unspecified
- Training purpose Unspecified
- Industry Unspecified
- Number of employees who could use this Unspecified
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