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Quality Management

This class was created by Brainscape user Justin Austin. Visit their profile to learn more about the creator.

By: Justin Austin
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Decks in this class (12)

Chapter 1 - Introduction to Quality
What is a mission statement,
Define a vision statement,
What are the six definitions of q...
11  cards
Chapter 2 - Foundations of Quality Management
Deming points 1 4,
Deming points 5 8,
Deming points 11 14
23  cards
Chapter 3 - Customer Focus
What is customer satisfaction,
Is it easier to get new customer ...,
What is customer engagement
20  cards
Chapter 4 - Workforce Focus
Evolution of workforce management,
Workforce human resource management,
Workforce focus performance
33  cards
Chapter 5 - Process Focus
What is a process,
What does process management involve,
Process management activities 3
37  cards
Chapter 8 - Measuring & Controlling Quality (Part 1)
What is measurement,
Good measures should be smart wha...,
What are dashboards
23  cards
Chapter 8 - Measuring & Controlling Quality (Part 2)
How often should process that are...,
How are the lower control lcl and...,
Which is easier to understand num...
11  cards
Chapter 9 - Process Improvement and Six Sigma
What are the process improvement ...,
Deming cycle vs japanese implemen...,
What happens in the plan stage of...
31  cards
Chapter 11 - Strategy and Performance Excellence
What is the goal of strategy deve...,
What is a firm s mission statement,
What is a firm s vision
16  cards
Chapter 12 - Measurement & Knowledge Management for Performance Excellence
What does the baldrige framework ...,
What are the benefits of performa...,
What are the perspectives of a ba...
28  cards
Chapter 13 - Leadership for Performance Excellence
Which of deming s 14 points refer...,
What is leadership,
What are the six key leadership c...
16  cards
Chapter 14 - Building and Sustaining Quality & Performance Excellence
What is organizational sustainabi...,
How is culture defined,
How can a culture of quality be d...
20  cards

More about
Quality Management

  • Class purpose General learning

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