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Quality Operations Management TEK145

This class was created by Brainscape user Simon Rutstrom. Visit their profile to learn more about the creator.

By: Simon Rutstrom
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Decks in this class (13)

Study Week 2 Quality Operations Management
Garvins 8 dimensions of quality 1,
Development of quality movement 2,
Cornestone model 5 areas 3
6  cards
Study Week 3 Product development
What is the goal with project por...,
Technology cycles characterised i...,
What is a dominant design 3
9  cards
Study week 4 Operations Management
4 areas with principles 1,
Manufacturing processes 2,
The 4vs 3
5  cards
Study Week 5 Design For quality
What is the kano model how to use...,
Overview steps in qfd 2,
Four parts in a qdf process 3
4  cards
Study week 6 Service Operations Management
Unique characteristics of service...,
Value chain 2,
Value shop 3
14  cards
Study week 7 Change management
Change management levels 1,
Change management approaches 2,
Lewis change model 3
18  cards
Summary of literature seminar week 2
Dean and bowen suggest three main...,
Connection between principles in ...,
Main similarities and differences...
3  cards
Summary Literature seminar week 3
New product portfolio management ...,
Technology roadmapping 2
2  cards
Summary Literature Seminar week 4
To what extent could the five key...,
Differences if internal or extern...,
Sustainable om production and ope...
5  cards
Summary Literature Seminar week 5
Lengnick hall 1996 explain 5 dist...,
Discuss how customer focus can be...,
Drivers of customer satisfaction ...
7  cards
Summary Literature Seminar week 6
Transition towards service offeri...,
Megatrends owen etal 2017 service...,
Megatrend that should have been i...
4  cards
Summary Literature Seminar Week 7
Bamford 2003 writes about managin...,
Van de ven and sun 2011 mentions ...
2  cards
Essential models
Aim affinity interrelationsship m...,
Kotters eight step 2
2  cards

More about
Quality Operations Management TEK145

  • Class purpose General learning

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