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Relationship Management

This class was created by Brainscape user Lilly Adams. Visit their profile to learn more about the creator.

By: Lilly Adams
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Decks in this class (11)

importance of first impressions and accurate knowledge when representing the business and self supporting customers
8.1 role and purpose of customer care
5  cards
difference between customer care and customer service and customer wants and needs
What is customer care 1,
What is customer service 2,
Blank 2
3  cards
methods and impacts of customer care and how they can be applied...
Stages of the sale process and ke...,
What could aftercare include 2,
Product knowledge 3
7  cards
how to manage customer expectations and expected timescales
Strategy 1 communication with cus...,
Strategy 2 monitor competitors 2,
Strategy 3 service legal agreement 3
6  cards
benefits of customer care to the individual and business
Benifits of good customer to empl...,
Benifits of customer care to the ...
2  cards
current legal requirements when interacting with different types of customers and customer relationships
What is legislation 1,
What is consumer protection act 1...,
What damages under the consumer p...
8  cards
principles of customer service and how it can be maintained
The principles of customer servic...
1  cards
typical procedures used to deal with customer queries, disputes and complaints
Likley business procedures for ho...,
Consequences of not following pro...
2  cards
proceeses used to promote customer relation and to establish and monitor customer satisfaction
Customer feedback 1,
To improve as a result of custome...,
Customer satisfaction surveys 3
11  cards
Definitions/roles, expectations and interrelations of stakeholders (internal and external)
8.2 Roles of different stakeholders
14  cards
impact of different stakeholders on the business
Role and impact on the business o...,
Role and impact on the business c...,
Role and impact on the business e...
12  cards

More about
Relationship Management

  • Class purpose General learning

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