This class was created by Brainscape user Cesar Salinas. Visit their profile to learn more about the creator.
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Cesar Salinas
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Decks in this class (5)
Distribution and Place
What is information promotion flow 1,
What is negotiation flow 2,
What is product flow 3
16
cards
Customer Relationship and Loyalty
Why is customer loyalty important 1,
What are confidence benefits firm...,
What are social benefits firm ben...
12
cards
Service Environment
What is service environment ie se...,
What are the four core purposes 2,
What are the three key dimensions...
6
cards
Service Recovery
What are the three common types o...,
Why do customers complain 2,
What is service recovery 3
7
cards
Managing People/Internal Marketing
What is internal marketing 1,
Why are service employees importa...,
Role conflict types 3
13
cards
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RST 325
- Class purpose General learning
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