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Salesforce Business Analyst Exam

This class was created by Brainscape user Connor Waskom. Visit their profile to learn more about the creator.

By: Connor Waskom
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Decks in this class (16)

Customer Discovery - determine business strategies
Drucker s 5,
Purpose,
How do determine purpose
35  cards
Customer Discovery - discover how customer is leveraging SF
What is customer discovery,
What is journey mapping,
Four customer discovery methods
16  cards
Customer Discovery - business analyst roles and responsibilities
What do business analysts do,
Skills business analysts need,
What tasks do bas do related to e...
25  cards
Customer Discovery - Implementation Lifecycle
Implementation lifecycle phases,
Rapid application development,
Application lifecycle management
31  cards
Customer Discovery - Analyze the customer's salesforce environment
Health check,
Salesforce optimizer,
Org impact analysis report
18  cards
Customer Discovery - Demonstrate knowledge of salesforce's capabilities
Crm definition,
Key capabilities of salesforce,
What is salesforce customer 360
30  cards
Collaboration with Stakeholders - Plan Discovery Activities
What are requirements,
Customer discovery activities,
What is project history
23  cards
Collaboration with Stakeholders - ID Key stakeholders
Stakeholder analysis,
What is a stakeholder wheel,
Steps to develop relationship wit...
12  cards
Collaboration with Stakeholders - Elicit business needs
Types of analyses to understand p...,
Enterprise strategy,
Stakeholder strategy
23  cards
Collaboration with Stakeholders - Future State
Prototype phases,
Gap analyses,
What is procress improvement
8  cards
Collaboration with Stakeholders - Getting Consensus
What must be balanced to keep pro...,
2  cards
Business Process Mapping
What is process mapping,
Capability model,
Sipoc model
41  cards
Requirements
Requirements,
Who owns requirements,
User stories
35  cards
Requirements - engage stakeholders
Kanban wip,
Lead time,
Throughput
28  cards
User Stories
Set of criteria used to determine...,
Acceptance criteria,
Definition of done
19  cards
Development Support and user acceptance
When do delivered features go thr...,
What do go no go do,
What is the process of go no go d...
24  cards

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Salesforce Business Analyst Exam

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