This class was created by Brainscape user Alex Schmitt. Visit their profile to learn more about the creator.

Flashcard maker: Alex Schmitt

Decks in this class (27)

Ulaga & Reinartz - Hybrid Offerings
The creator of this deck did not yet add a description for what is included in this deck.
3  cards
Visnjic - Service Business Model Innovation
The creator of this deck did not yet add a description for what is included in this deck.
3  cards
Kastalli, Van Looy - Servitization
The creator of this deck did not yet add a description for what is included in this deck.
1  cards
Ringberg - Consumer Cultural Models
The creator of this deck did not yet add a description for what is included in this deck.
2  cards
Homburg & Fürst - Organizational Complaint Handling
The creator of this deck did not yet add a description for what is included in this deck.
3  cards
Hogreve - Recovery Time Zone
The creator of this deck did not yet add a description for what is included in this deck.
2  cards
Gregoire - Customer Revenge & Avoidance
The creator of this deck did not yet add a description for what is included in this deck.
4  cards
Lemon & Verhoef - Customer Experience & Journey
The creator of this deck did not yet add a description for what is included in this deck.
3  cards
Ceric - Blueprinting & Benchmarking
The creator of this deck did not yet add a description for what is included in this deck.
2  cards
Bitner//Patricio - Service Blueprint
The creator of this deck did not yet add a description for what is included in this deck.
4  cards
Moeller - Collaborative Value Creation
The creator of this deck did not yet add a description for what is included in this deck.
4  cards
Pinho - Value Co-creation In Complex Services
The creator of this deck did not yet add a description for what is included in this deck.
4  cards
Frow, Kennedy - Co-Creation Practises
The creator of this deck did not yet add a description for what is included in this deck.
2  cards
Van Doorn - Automated Social Presence
The creator of this deck did not yet add a description for what is included in this deck.
2  cards
Zablah - Shared Frontline Experience
The creator of this deck did not yet add a description for what is included in this deck.
2  cards
Caic & Odekerken-Schröder - Service Robots
The creator of this deck did not yet add a description for what is included in this deck.
2  cards
Sweeney - Effort In Value Co-creation Activities
The creator of this deck did not yet add a description for what is included in this deck.
2  cards
Sharma & Conduit - Cocreation Culture
The creator of this deck did not yet add a description for what is included in this deck.
4  cards
Breidbach - Service Orchestrators
The creator of this deck did not yet add a description for what is included in this deck.
4  cards
Verleye - Imbalance In Service Networks
The creator of this deck did not yet add a description for what is included in this deck.
3  cards
Tax & Wilkinson - Service Delivery Networks
The creator of this deck did not yet add a description for what is included in this deck.
3  cards
Barile, Lusch - Systems, Networks, Ecosystems
The creator of this deck did not yet add a description for what is included in this deck.
3  cards
Gaiardelli - Strategic Transition To Service
The creator of this deck did not yet add a description for what is included in this deck.
2  cards
Gebauer, Fleisch, Friedli - Service Paradox
The creator of this deck did not yet add a description for what is included in this deck.
3  cards
VARGO & Lusch - Service Dominant Logic
The creator of this deck did not yet add a description for what is included in this deck.
3  cards
Rust & Huang - Service Revolution
The creator of this deck did not yet add a description for what is included in this deck.
2  cards
Berry - 7 Ideas
The creator of this deck did not yet add a description for what is included in this deck.
2  cards

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Service Management

  • Class purpose General learning

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