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service operations

This class was created by Brainscape user A.A. Seinen. Visit their profile to learn more about the creator.

By: A.A. Seinen
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Decks in this class (10)

1.1 The service concept: the missing link in service design research - Goldstein
No deck description has yet been added by the author.
24  cards
1.2 Insights into service operations management: a research agenda - Roth
No deck description has yet been added by the author.
18  cards
1.3 Service research priorities in a rapidly changing context - Ostrom
No deck description has yet been added by the author.
6  cards
3.1 The psychology of waiting lines - Maister
No deck description has yet been added by the author.
4  cards
3.2 When filling the wait makes it feel longer: a paradigm shift perspective for managing online delay - Hong
No deck description has yet been added by the author.
9  cards
4.1 Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments - Cronin
No deck description has yet been added by the author.
3  cards
5.1 Pipelines, platforms, and the new rules of strategy - Van Alstyne
No deck description has yet been added by the author.
7  cards
5.2 Controlling and enabling practices to manage supply in online service triads - Van Kalsbeek
No deck description has yet been added by the author.
6  cards
6.1 Manufacturer-supplier relationships and service performance in service triads - Karatzas
No deck description has yet been added by the author.
6  cards
Chapter 11: Capacity management
No deck description has yet been added by the author.
1  cards

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service operations

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