This class was created by Brainscape user Lucia Goč. Visit their profile to learn more about the creator.
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Lucia Goč
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Decks in this class (21)
ServiceNow Administration Fundamentals
Ucel 1,
Obsiahly 2,
Ziskavanie 3
59
cards
1.1 ServiceNow Class Resources
Servicenow platform 1,
Database 2,
Tables 3
6
cards
1.2 User Access and Personas
Impersonate the users 1,
System administrator 2,
Specialized administrator 3
24
cards
1.3 Explore the Modernized Work Experience
The intelligent platform for end ...,
Servicenow is the intelligent pla...,
Servicenow 3
17
cards
1.4 Work Incidents Using Serv ice Operations Workspace 1.5 Check Incident Status Using the Employee Center Portal
Service operations workspace is 1
1
cards
1. Lab
Lab 11 download class resources 1,
Lab 12 grant and verify access to...,
Lab 13 create incidents using cla...
6
cards
2.1 Instance Configuration
A baseline implementation 1,
A servicenow instance 2,
Personal developer instance pdi 3
25
cards
3.1: Classic Environment Lists and Filters
List records and fields 1,
List views 2,
Context menus in the classic list 3
36
cards
4.1,4.2: Table Administration
Lists and forms 1,
Servicenow infrastructure 1,
Data in servicenow i s stored and...
51
cards
4.3: Import Data
Importing data what are import se...,
Data sources 2,
The import set table 3
17
cards
4.4: CMDB
The cmdb and configuration items 1,
Configuration items 2,
The configuration application pro...
41
cards
5: Configure Self Service
Overview of baseline service self...,
Portals are available in the plat...,
Employee center esc 3
23
cards
5.2: Service Catalog
The service catalog 1,
Service catalog and request manag...,
Service catalog major components 3
25
cards
5.3: Flow Designer
What is flow designer 1,
Benefi ts of using flows 2,
Workflow migration considerations 3
32
cards
6.1: Reporting
What is servicenow reporting 1,
Reports can be visually represent...,
Servicenow reports are interactive 3
26
cards
6.2: Notifications
Email notifications 1,
A notification 2,
Email notifications are used to 3
16
cards
6.3: Additional Configurations
Predictive intelligence uses 1,
For example when an incident is c...,
Use now assist to 3
17
cards
7.1: UI Policies and Business Rules
Scripting areas in servicenow 1,
Javascript is used almost everywh...,
Sample policies actions rules and...
28
cards
7.2: Migration and Integration
Application scopes 1,
367 371 2,
The application scope ensures 3
20
cards
7.3: Applying an Update Set
Applying an update set 1,
The typical process of retrieving...,
Blank 3
14
cards
7.4: Additional Administrator Resources
386 394 perform basic monitoring ...,
Servicenow performance dashboard 2,
The graph sets provide performanc...
33
cards
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