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SFDC Advanced Admin

This class was created by Brainscape user Laura Derby. Visit their profile to learn more about the creator.

By: Laura Derby
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Decks in this class (5)

Content Management: 3%
Explain how to set up and maintain Salesforce Content.
54  cards
Sales Cloud Applications: 10%
-Explain how to customize and maintain products, price books, schedules, and quotes. -Describe the capabilities of forecasting (categories, hierarchy, quotas).
271  cards
Service Cloud Applications: 10%
-Explain how to create and maintain Salesforce Knowledge (article record types, data categories). -Explain how to create and maintain service entitlements and entitlement processes. -Describe the features of Salesforce which enable interaction between support agents and customers (Chat, Case Feed, Service Cloud Console, Communities, Omni-Channel).
223  cards
Change Management: 10%
Describe the options available to move metadata between environments (change sets, Salesforce extensions for Visual Studio Code). Describe the capabilities and best practices for using change sets to move metadata between environments.
43  cards
Security and Access: 20%
What are the elements of a formula,
What is a literal value,
What are the formula operators an...
387  cards

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SFDC Advanced Admin

  • Class purpose General learning

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