This class was created by Brainscape user Cheng Peng. Visit their profile to learn more about the creator.
By:
Cheng Peng
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Decks in this class (12)
Chapter 2 - SN Platform Overview
What does apaas stand for and wha...,
What is servicenow,
Which 4 different workflows do th...
18
cards
Chapter 3 - Now Platform UI Overview
What is the top navigator bar cal...,
What are some of the functions on...,
What is elevate role
14
cards
Chapter 4 - Branding Overview
What is a page header caption,
What is the browser tab title,
What is the banner logo image
4
cards
Chapter 5 - Lists and Filters Overview
What happens if you click on the ...,
How do you remove a middle criter...,
How do you refresh the list of re...
11
cards
Chapter 6 - Forms Overview
What is a form used for,
What do incident forms contain an...,
What are some tabs that exists fo...
13
cards
Chapter 7 - Task Management Overview
What is a servicenow task,
Why do we use tasks,
What is the task table
31
cards
Chapter 8 - Notifications Overview
What is an inbound notification,
What are the two types of actions...,
How does servicenow notify users ...
7
cards
Chapter 9 - Reporting Overview
What are the two main ways of cre...,
What are the 4 main tabs for repo...,
What fields exist in the data tab
8
cards
Chapter 10 - Knowledge Management Overview
What is a knowledge article,
What are some of the structural c...,
What are the ways of creating kno...
4
cards
Chapter 11 - Service Catalog Overview
What is a service catalog,
Walkthrough of an example eg look...,
What are the 4 roles related to s...
4
cards
Chapter 12 - Flow Design Overview
What is flower designer,
When is flower designer used,
How is flow designer accessed
11
cards
Chapter 13 - Virtual Agent Overview
What is the virtual agent,
How does it personalize customer ...
2
cards
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SN Fundamentals
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