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tm254: managing it: the why, the what and the how

This class was created by Brainscape user patrick macpherson. Visit their profile to learn more about the creator.

By: patrick macpherson
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Decks in this class (6)

Block 1 Part 1: Why IT service management?
What does raci stand for and how ...,
How does service management come ...,
What is the primary focus of serv...
61  cards
Block 1 Part 2: Service operation
What is the key distinction betwe...,
What is the primary focus of requ...,
What are the main areas of emphas...
49  cards
Block 1 Part 3: Continual service improvement
What do service metrics measure i...,
What is the purpose of metrics in...,
What is a service improvement pla...
78  cards
Block 1 Part 4: Service strategy
What is the primary objective of ...,
What is the main focus of service...,
What role does service strategy p...
67  cards
Block 1 Part 5: Service design
How does itil classify suppliers ...,
What criticism is commonly direct...,
What is the primary aim of servic...
73  cards
Block 1 Part 6: Service transition
How does knowledge management ben...,
What does the definitive media li...,
What are the key outputs of the c...
102  cards

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tm254: managing it: the why, the what and the how

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