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total quality management

This class was created by Brainscape user Charlotte Vanden Berghe. Visit their profile to learn more about the creator.

By: Charlotte Vanden Berghe
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Decks in this class (15)

Chapter 1: total quality management
Quality customer and manufacturer...,
Quality,
Total quality
15  cards
Chapter 2: Competitiveness
Relationship between competitiven...,
Cost of poor quality,
How to reduce poor quality and it...
9  cards
Chapter 3: Ethics
Ethics,
Human factors contribution to une...,
Organizational factors contributi...
17  cards
Chapter 4: Quality culture
Important points of quality culture 1. difference between traditional and quality culture 2. how to establish a total quality culture 3. how to facilitate change 4. how to maintain a quality culture
8  cards
Chapter 5: Strategic management
What is strategic management,
Competitive strategies,
Strategic management and total qu...
19  cards
Chapter 6: Partners
What does partnering mean,
Traditional relationships vs cont...,
Partnering model
15  cards
Chapter 7: Customers
Who is a customer traditional and...,
Customers and quality,
Steps for identifying customer needs
14  cards
Chapter 8: Employees
Employee empowerment what is it,
Rationale for employee empowerment,
Inhibitors of empowerment
12  cards
Chapter 9: Leadership
What is leadership,
Leadership techniques,
Characteristics of good leaders
13  cards
Chapter 10: Teams
What is a team,
Rationale behind a team,
Necessary conditions for teams
12  cards
Chapter 11: Communication
What is communication,
What is effective communication,
Communication levels
21  cards
Chapter 12: Training
What is training,
What is education,
Training vs education
15  cards
Chapter 13: Politics, negativity and conflict
What is internal politics,
What is power,
Types of power
16  cards
Chapter 14: ISO
What is iso 9000,
Qms,
Why was iso developed
10  cards
Afkortingen
Swot,
Vrio,
Qfd
20  cards

More about
total quality management

  • Class purpose General learning

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