2. ATI: 2.Client-centered Care

Question 1

client-centered care

Answer 1

provision of compassionate, culturally sensitive care that is based on the client’s physiological, psychological, sociological, spiritual, and cultural needs, preferences, and values

Question 2

client

Answer 2

individuals, families, groups, or communities

Question 3

client’s role

Answer 3

• focus of the care provided
• partner in making care-related decisions
• has cultural, ethnic, and social values considered

Question 4

goals of client-centered care

Answer 4

• higher level of client satisfaction with the care provided
• increased in the quality of care
• more efficient and cost-effective use of physical and financial resources

Question 5

nurse’s role

Answer 5

-member of the health care team that provides client-centered care

Question 6

knowledge and skills needed to provide client-centered care

Answer 6

• nursing process
• therapeutic communication
• cultural competence
• advocacy

Question 7

nursing process

Answer 7

• assessment
• analysis
• planning
• implementation
• evaluation

Question 8

therapeutic communication

Answer 8

• verbal
• active listening
• empathy
• use of touch
• clarification and summarization of clients’ statements
• non-verbal
• eye contact
• personal space
• facial gestures
• hand gestures

Question 9

verbal communication

Answer 9

• active listening
• empathy
• use of touch and silence
• clarification and summarization of clients’s statements

Question 10

non-verbal communication

Answer 10

• eye contact
• personal space
• body posture
• facial expressions
• hand gestures

Question 11

cultural competence

Answer 11

• understand differens between various cultures
• culture-specific perspectives
• health care
• birth
• death
• other life experiences

Question 12

culture-specific perspectives

Answer 12

• health care
• birth
• death
• other life experiences

Question 13

advocacy

Answer 13

• safe care

- quality care

Question 14

beginning student nurses

Answer 14

• begin with the nursing process
• communication skills are practiced
• cultural differences are explored
• advocacy is encouraged and supported

Question 15

advanced student nurses

Answer 15

• active on the health care team
• participate in managing client care that is in quality and cost-effective
• using the nursing process with confidence
• advocate for clients to ensure care is ethical and legal