2.6 Software Troubleshooting

Question 1

What are all 4 common faults?

Answer 1

• System freeze- Stop error- Unexpected reboot- Update error

Question 2

Explain system freeze.

Answer 2

• The system freezes and pressing buttons and moving the mouse has no response.- Commonly caused by a software bug or virus.

Question 3

Explain stop error.

Answer 3

This error occurs when there is a fatal system error and the operating system stops usually because of a driver software issue. Known as the ‘blue screen of death’

Question 4

Explain unexpected reboot.

Answer 4

The computer boots and reboots in an endless loop in an attempt to fix a problem

Question 5

Explain update error.

Answer 5

Update sometimes brings errors if they interfere with the current software.

Question 6

What are the 4 trouble shooting tools for software errors?

Answer 6

• Event Viewer (logs)- Memory Dump- Baselines- Anti-virus

Question 7

What are you logging with Event Viewer (logs)

Answer 7

Should log the time and date the error occurred happened, the user logged in at the time, problem history etc.

Question 8

Explain Memory Dump

Answer 8

Memory Dump copies and displays the contents of the RAM at the time of the crash which helps the technician figure out the issue.

Question 9

Explain Baselines

Answer 9

Baselines is a comparison of what the system looks like before and after a crash. This can help to see the differences which may have caused the computer to fail.