1
Q
what are three ways to tell if there is a common fault?
A
You click on a link and it doesn’t work
The browser closes and suddenly stops responding
You cannot start a program
2
Q
what are three different troubleshooting tools?
A
Logs
Installable tools – virus checkers, software patches, registry cleaners
Baselines – snapshots of networks and the way they act normally
3
Q
what are three documentation methods?
A
Logs
Manuals
Test results
IT Unit 1
flashcards
Decks in class (32)
# Cards
-
1.1 computer hardware13
-
1.2 computer components7
-
1.3 types of computer systems5
-
1.4 connectivity3
-
1.5 communication hardware6
-
1.6 hardware and troubleshooting2
-
1.7 units of measure5
-
1.8 number systems4
-
1.9 number conversion1
-
2.1 types of software7
-
2.2 application software17
-
2.3 utility software6
-
2.4 operating systems7
-
2.5 communication methods11
-
2.6 software troubleshooting3
-
2.7 protocols9
-
3.1 types of servers7
-
3.2 virtualisation4
-
3.3 networking characteristics6
-
3.4 connectivity methods3
-
3.5 business systems5
-
4.1 communication skills5
-
4.2 communication technology7
-
4.3 personal attributes1
-
4.4 ready for work1
-
4.5 job roles1
-
5.1 ethical issues7
-
5.2 operational issues1
-
5.3 threats9
-
5.4 physical security6
-
5.5 digital security6
-
5.6 safe disposal of data and computer equipment9
