6. Communication 2

Question 1

What are the three types of communication and their relative impact?

Answer 1

• Verbal: Spoken or written words (7% of impact)
• Vocal: Tone of voice (38% of impact)
• Non-verbal/Visual: Unspoken messages like body language (55% of impact)

Understanding these types helps in improving communication effectiveness.

Question 2

What are the five contexts that influence communication?

Answer 2

• Psychophysiological: Internal factors like emotions, health, and stress
• Relational: The nature of the relationship between the people communicating
• Situational: The reason for the communication
• Environmental: The physical surroundings where communication occurs
• Cultural: Sociocultural elements that affect the interaction

Each context plays a significant role in how messages are interpreted.

Question 3

What are some strategies to accommodate for a patient’s hearing loss?

Answer 3

• Face the person directly
• Speak clearly
• Reduce background noise
• Use written materials or assistive listening devices if necessary

These strategies enhance communication for individuals with hearing impairments.

Question 4

What are some strategies to accommodate for a patient’s vision loss?

Answer 4

• Use clear verbal descriptions
• Provide materials in large print or Braille
• Ensure the environment has good lighting

These strategies help in effective communication with visually impaired individuals.

Question 5

What is active listening?

Answer 5

Active listening is a communication technique that involves fully concentrating on what is being said, understanding the message, responding appropriately, and remembering the content

It is a foundational skill for building effective communication.

Question 6

What does the acronym SOLER stand for in therapeutic positioning?

Answer 6

• S: Sit facing the person
• O: Keep an Open posture
• L: Lean toward the person
• E: Initiate and maintain Eye contact
• R: Relax

SOLER is a framework for using non-verbal cues to show you are listening.