Flashcards in Chapter 1 Deck (13)
List 3 key management functions essential to any organization.
Identify how new directions in management differ from traditional management.
qualities of new directions
boundless sharing of ideas
more informal entrepreneurial system of management interpersonal relationships throughout the organization
What questions should you ask to determine where your organization falls in terms of a
traditional approach or newer approach to management?
• What kind of management style exists in my organization?
• What is my supervisor's management style?
Do we feel free as a staff to comment on new ideas and direction?
Who takes credit for great new ideas?
• Does my company focus more on people or the bottom line?
What are the key management skills every manager should master?
• writing and presentation
• interaction and team building
delegating and personnel management planning, problem solving, and decision making control and time -management planning organizing leading knowledge of the organization and its culture
-controlling functions of management and/or resources
Managers, supervisors, and leaders are typically referred to in terms of what levels of
• top-level: leaders
• mid-level: managers
• entry-level: supervisors
How do manager and leader positions differ?
short-term goal focus leaders
• task, goal, and relationship oriented
-typically visible innovate
-establish long-term visionary goals
• people orientation
What are several shortcomings a recently promoted manager might have when transitioning from a nonmanagement position?
• lack interpersonal skills
-bias toward objective measurements
-tendency to overanalyze
-poor delegation skills
What is the difference between "programmed" and "unprogrammed" decisions?
• Programmed decisions
. - routine and handled through a process the organization has developed
• not routine and require a manager's judgment to resolve
List the eight steps in the decision-making process.
1. determining/identifying the problem
2. establishing criteria for selecting a solution
3. identifying potential solutions
4. analyzing solution options
5. choosing the best course of action
6. implementing the decision
7. evaluating the effectiveness of the decision
8. determining if there is a need to modify the alternative
What are the four steps in problem solving?
1. identify the problem
2. generate alternative solutions
3. evaluate and select a solution
4. implement and evaluate the result
A successful manager must be able to display excellent interpersonal skills, including what
• effective interactions
• ability to motivate
• ability to influence
- effective communication skills, both written and oral, on all levels
What are the differences between formal and informal organizational structures?
Informal structures .
- encourage open communications .
- have a wide span of control
- emphasize flexibility and adaptability
-chain of command
- duty assignments
- job descriptions
- fixed authority