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1

List 3 key management functions essential to any organization.

-planning
-organizing
-leading
-controlling

2

Identify how new directions in management differ from traditional management.

qualities of new directions
flexible
cooperative team
oriented
quality oriented
decentralized
boundless sharing of ideas
people-oriented environment
more informal entrepreneurial system of management interpersonal relationships throughout the organization

3

What questions should you ask to determine where your organization falls in terms of a
traditional approach or newer approach to management?

• What kind of management style exists in my organization?
• What is my supervisor's management style?
Do we feel free as a staff to comment on new ideas and direction?
Who takes credit for great new ideas?
• Does my company focus more on people or the bottom line?

4

What are the key management skills every manager should master?

• writing and presentation
• interaction and team building
delegating and personnel management planning, problem solving, and decision making control and time -management planning organizing leading knowledge of the organization and its culture
-controlling functions of management and/or resources

5

Managers, supervisors, and leaders are typically referred to in terms of what levels of
management?

• top-level: leaders
• mid-level: managers
• entry-level: supervisors

6

How do manager and leader positions differ?

-operations oriented
-administer
-maintain
-production orientation
control
short-term goal focus leaders
• task, goal, and relationship oriented
-typically visible innovate
-establish long-term visionary goals
• people orientation
-create trust

7

What are several shortcomings a recently promoted manager might have when transitioning from a nonmanagement position?

• lack interpersonal skills
-bias toward objective measurements
-tendency to overanalyze
-introverted
-poor delegation skills

8

What is the difference between "programmed" and "unprogrammed" decisions?

• Programmed decisions
. - routine and handled through a process the organization has developed

Unprogrammed decisions
• not routine and require a manager's judgment to resolve

9

List the eight steps in the decision-making process.

1. determining/identifying the problem
2. establishing criteria for selecting a solution
3. identifying potential solutions
4. analyzing solution options
5. choosing the best course of action
6. implementing the decision
7. evaluating the effectiveness of the decision
8. determining if there is a need to modify the alternative

10

What are the four steps in problem solving?

1. identify the problem
2. generate alternative solutions
3. evaluate and select a solution
4. implement and evaluate the result

11

A successful manager must be able to display excellent interpersonal skills, including what
four abilities?

• effective interactions
• ability to motivate
• ability to influence
- effective communication skills, both written and oral, on all levels

12

What are the differences between formal and informal organizational structures?

Informal structures .
- decentralized
- encourage open communications .
- have a wide span of control
- emphasize flexibility and adaptability

Formal structures
-chain of command
-standardized rules
- duty assignments
- job descriptions
- fixed authority

13

List the three criteria for effective team building in an organization.

-group effectiveness
-group development
-personal satisfaction