Chapter 12

Question 1

Management Support Systems (MSSs)

Answer 1

1. Different types of information systems have been developed to support certain aspects and types of decisions
2. Each type is designed with unique goals and objectives

Question 2

Decision Support Systems (DSS):

Answer 2

interactive information system designed to assist decision makers in an organization.
1. Understand different decision types (refer to the slides for more details)
 Structured Decisions
 Semi-structured Decisions
 Unstructured decisions

Question 3

4 phases of decision making process

Answer 3

1. intelligence phase
   - decision maker examines the organization environment for conditions that need decsisons and collect data to be processed
   - find issues
2. design phase
   - define critera for decisions
   - use smart goals
3. choice phase
   - choose the best option
4. implementation phase
   - create effective plan
   - get the resource to implement plan

Question 4

Executive Information Systems (EIS)

Answer 4

1. Branch of DSS’s that are tailored to management’s information needs
2. Give executives easy access to internal and external data
3. Typically include: “Drill-down” features and Digital dashboard. Ease of use is critical.

Question 5

Understand the reasons for using an EIS

Answer 5

 Provides managers with analytical and decision-making tools
 Includes graphical representations of data that helps executives make critical decisions
 Used by executives to share information with others quickly and easily
 Used by managers to improve efficiency and effectiveness of decision making
 Increase managers’ productivity
 Convert information into other formats
 Spot trends and report exceptions

Question 6

Group Support Systems (GSS)

Answer 6

1. Assist decision makers working in groups

2. Use tech to communicate collaborate and coordinate

Question 7

Geographic Information Systems (GIS)

Answer 7

1. Captures, stores, processes, and displays geographic information