Chapter 16 Deck

Question 1

Who would be most helpful when communicating with a German patient who does not speak English?

Answer 1

Family member.

Question 2

According to the “7-38-55 rule,” which communication type makes up a majority of a conversation?

Answer 2

Facial expression.

Question 3

After a patient serves as a receiver, they then become a(n):

Answer 3

Sender.

Question 4

When communicating with a patient, which question is best to ask during the patient assessment?

Answer 4

“What examples can you give me?”

Question 5

What is the most likely reason that a patient may refuse to talk?

Answer 5

Fear.

Question 6

What is a nonverbal cue?

Answer 6

Sweaty hands.

Question 7

A normal mental state would be indicated by:

Answer 7

The patient knowing the date.

Question 8

What strategies should you use when communicating with a patient who is visually impaired?

Answer 8

Complete descriptions.

Question 9

According to a 2019 report, which group received the best health care?

Answer 9

Asians.

Question 10

When caring for a deaf patient, the paramedic should:

Answer 10

Face the patient.

Question 11

A patient stops talking with a paramedic. The paramedic may have inadvertently:

Answer 11

Provided false reassurance.

Question 12

What falls outside the exploration part of communication?

Answer 12

Taking blood pressure.

Question 13

When interacting with an angry or hostile patient, what approach is best to use?

Answer 13

Have the person identify and describe the cause of anger.

Question 14

What may be the most important and common factor in dealing with a patient who refuses to talk?

Answer 14

Taking time to build rapport.

Question 15

When communicating with a patient, which of the following techniques is considered best practice?

Answer 15

Not abruptly changing the subject.

Question 16

When a situation turns violent, the paramedic should:

Answer 16

Transfer control to the police.

Question 17

The “A” in the listening LADDER stands for:

Answer 17

Ask.