Chapter 9 powerpoint pt. 3

Question 1

systematically compares work processes with those of competitors or with best practices in an industry

Answer 1

benchmarking

Question 2

the process of benchmarking may be carried out _________ or ________

Answer 2

internally

externally

Question 3

benchmarking may involve like functions in _______ organizations

Answer 3

unlike

Question 4

benchmarking it may involve _____ ________ in unlike organizations

Answer 4

like functions

Question 5

What are the three types of benchmarking?

Answer 5

1. strategic benchmarking
2. performance benchmarking
3. progress benchmarking

Question 6

what type of benchmarking, “how public, private, and nonprofit organizations compare with each other.”?

Answer 6

strategic benchmarking

Question 7

what type of benchmarking, “how public, private, and nonprofit organizations compare with each other in terms of product and service.”?

Answer 7

performance benchmarking

Question 8

what type of benchmarking, “how public, private, and nonprofit organizations compare, through the identification of the most effective operating practices of many organizations that perform similar work processes”?

Answer 8

progress benchmarking

Question 9

which type of benchmarking is seldom industry focused?

Answer 9

strategic benchmarking

Question 10

which type of benchmarking moves across industries and cities to determine the best-in-class strategic outcomes?

Answer 10

strategic benchmarking

Question 11

which type of benchmarking usually focuses on elements of price, technical quality, ancillary product or service features, speed, reliability, and other performance features?

Answer 11

performance benchmarking

Question 12

all of the major federal agencies (more than 50 in all) are now being graded on their progress in these five government-wide management initiatives:

Answer 12

1. strategic management of human capital
2. competitive sourcing
3. improving financial performance
4. expanded electronic government
5. budget and performance integration

Question 13

The color code system for scorecards:
green=
yellow=
red=

Answer 13

green=success
yellow=mixed results
red= unsatisfactory

Question 14

The color code system for scorecards:
mixed results=
unsatisfactory=
success=

Answer 14

mixed results=yellow
unsatisfactory=red
success=green

Question 15

while the red, yellow, and green scorecard colors may seem silly on the surface, underneath they facilitate three key objectives:

Answer 15

1. to focus attention on what top management considers its key priorities
2. to motivate organizational units to improve
3. to provide timely assessments of progress

Question 16

two things are certain:

1. nothing will be _________, as that was the goal of the previous administration
2. the _______ administration will have a new set of strategic __________ tools

Answer 16

reinvented
Obama
management

Question 17

two things are certain:

1. nothing will be reinvented, as that was the goal of the ________ administration
2. the Obama administration will have a new set of ________ management _____

Answer 17

previous
strategic
tools

Question 18

Obama signaled that he would have a focus on performance management that would include what specific initiatives?

Answer 18

1. the creation of a new Chief Performance Officer who reports directly to the president
2. Reconfiguration of the OMB’s Program Assessment Review Tool (PART) to make it more accessible to the public
3. Implementation of consequences for success or failure in meeting objectives

Question 19

Obama signaled that he would have a focus on performance management that would include specific initiatives:

1. the creation of a new ______ _______ Officer who reports directly to the president
2. Reconfiguration of the OMB’s _______ __________ _______ _____ (PART) to make it more accessible to the public
3. ___________ of consequences for success or failure in meeting objectives

Answer 19

1. chief performance
2. Program Assessment Review Tool
3. implementation

Question 20

a tax specifically levied on certain behaviors that are deemed to be contrary to the societal good.

Answer 20

sin tax

Question 21

what are examples of sin tax?`

Answer 21

smoking, alcohol, and gambling

Question 22

a set of regulations that establish the minimum accepted level of safety for a constructed object

Answer 22

building code

Question 23

the use of building codes has a long history, dating back as far as _____ ______ and the _____ __ ________

Answer 23

1760 B.C.E

Code of Hammurabi

Question 24

The Code of Hammurabi established the following rules:
1.
2.
3.

Answer 24

1. if a builder builds a house for someone, and does not construct it properly, and the house which he built falls in and kills its owner, then that builder shall be put to death
2. if it ruins goods, he shall make compensation for all that has been ruined, and in as much as he did not construct properly this house which he built and it fell, he shall re-erect the house from his own means
3. if a builder built a house for someone, even though he has not yet completed it: if then the walls seem toppling, the builder must make the walls solid from his own means

Question 25

Who encouraged the adoption of building codes?

Answer 25

Washington and Jefferson

Question 26

there were few codified standards for buildings until the early ____ century

Answer 26

20th

Question 27

What now serves as the primary governing body for building regulations in the U.S. and beyond?

Answer 27

International Code Council

Question 28

The International Code Council established things like?

Answer 28

fire escapes, sprinkler systems, energy efficiency, and special needs accessibility

Question 29

the process by which local government can designate the types of structures and activities for a particular area

Answer 29

zoning

Question 30

zoning began in the _____’s to protect neighborhoods from the ___________ of business and industry and to preserve their _______ and _______ integrity

Answer 30

1920 encroachment economic social

Question 31

_______ began in the 1920’s to protect neighborhoods from the encroachments of ________ and _______ and to _______ their economic and social integrity

Answer 31

zoning business industry perserve

Question 32

zoning involves a highly complex legal process, which is often impacted by _____ _______

Answer 32

local politics

Question 33

when it comes to zoning the government tells: - _________ what they can use their ____ for - _____ they are permitted to build structures - what _____ of buildings can occupy a piece of ________

Answer 33

``` landowners land when type property ```

Question 34

the first major zoning ordinance was passed in the nation’s most populous and densely packed metropolis- ____ _____

Answer 34

New York

Question 35

In the case of ______ _______ ____v. ______ __ ______ (1924), the Supreme Court upheld the legality of zoning

Answer 35

Ambler Reality Co. | Village of Euclid

Question 36

a zoning policy that keeps apartments and businesses out of single-home residential areas.

Answer 36

Euclidian Policy

Question 37

Ambler Reality Co. v. Village of Euclid resulted in ________ ______.

Answer 37

Euclidian zoning

Question 38

_____ _______ ___ v. ______ __ ______ resulted in Euclidian zoning.

Answer 38

Ambler Reality Co. | Village of Euclid

Question 39

In Ambler Reality Co. v. Village of Euclid (1924) The supreme court ruled that zoning was a valid exercise of _____ government powers

Answer 39

local

Question 40

In ______ ______ ___ v. ______ __ _____ (1924) The supreme court ruled that zoning was a valid exercise of local government powers

Answer 40

Ambler Reality Co. | Village of Euclid