Communication Competency

Question 1

Communication Model ‘Communicator-Message Link’

Answer 1

The communicator can be ineffective in articulating the message.

Question 2

Communication Model ‘Message-Medium Link’

Answer 2

The message may be sent at the wrong time or in the wrong manner or form.

Question 3

Communication Model ‘Medium-Receiver Link’

Answer 3

The receiver may misunderstand the message.

Question 4

Communication Model ‘Receiver-Communicator Link’

Answer 4

The feedback loop does not operate well.

*There is no answer period after a presentation or a contact is not included in an email

Question 5

Noise

Answer 5

Something that interferes the message like: credibility of speaker, baby crying, perception, confusion, non verbals.

Question 6

Impactful Communication Integrates 3 Things:

Answer 6

1. Understanding audience needs
2. A clear message
3. Effective delivery

*Knowing the other persons needs (YOU>MESSAGE>DELIVERY>AUDIENCE)

Question 7

What Should You Ask Yourself B4 You Communicate Something To Others?

Answer 7

1. Who should receive information?
2. What does the audience know about the topic and how much do they need to know?
3. How will the audience react to the communication?
4. What approaches will work best with each group?

Question 8

How Should You Construct A Message For Others?

Answer 8

1. Articulate the objectives and outcome
2. Identify the benefit to the audience
3. Identify key points of the message in a logical manner
4. Provide explanation of and evidence for each point that helps the audience see the facts and desires

Question 9

Planning Communication

Answer 9

The 5 W’s

1. How will the communcation occur?
2. When will the communication occur?
3. Where will the communication occur?
4. Who will communicate?
5. What support will be required?
6. What media will be used?

Question 10

Impactful Communicator Exhibits

Answer 10

1. Posture and movement
2. Gesture
3. Eye contact
4. Vocal qualities

Question 11

Evaluating Effectiveness of Communication

Answer 11

1. Was the audience analysis complete and on target?
2. Did the audience react as anticipated?
3. What points did they seem most/least interested in?
4. Where did they get confused?

Question 12

Feedback in Communication

Answer 12

1. Feedback should be timely and specific
2. Give the opportunity for the EE to express their own goals or hoped for results.
3. Decide what kind of feedback you need and find the person most equipped to provide it.
4. Listen actively in the moment, dont be defensive.
5. Offer thanks

Remember: EEs often disregard negative feedback and begin shopping the workplace for sources of positive feedback.

Question 13

Effective Listening Techniques

Answer 13

1. Inviting the other person or ppl into the convo
2. Focusing on what the other person is saying
3. Processing unspoken/nonverbal messages ppl send
4. Being aware of nonverbal msgs you are sending

Question 14

How Can I Create Credibility?

Answer 14

1. Reputation and Expertise
2. Reliability
3. Integrity

Question 15

Leading More Effective Staff Meetings

Answer 15

Have a valuable purpose for a meeting and ensure ppl understand the purpose

Set a clear agenda b4 the meeting

Limit meeting time to what is needed

Start on time

For regular meetings, try to change things up

Take time to resolve conflict

Review decisions and next steps at the end

Send email summary if needed

Periodically have a meeting on meetings

Question 16

Translating Technical Jargon

Answer 16

Jargon may be used throughout the orgz but not all EEs will have familiarity with it

Comms should be translated for relevant audiences

Question 17

Anonymous Communications

Answer 17

1. May take many forms like anonymous complaints, reviews, and surveys
2. Ability to provide feedback is important to breaking down silos
3. This is not always negative