Effective Communication

Question 1

identify obstacles that prevent communication

Answer 1

language
customs
disabilities
listening
impairments
body language

Question 2

5 behaviors of listening

Answer 2

stance
posture
eye contact
attending behavior
relax

Question 3

what are some appropriate de-escalation techniques

Answer 3

ask
explain
provide options
confirm non-compliance
take action/disengage

Question 4

identify communication techniques

Answer 4

listen with understanding
empathize/sympathize
remain alert
address the issue

Question 5

what is the 4 step process to paraphrasing

Answer 5

listen
speculative statement
summarize
follow up question