Essentials

Question 1

What are the ‘Rules of Conduct’ for members?

Answer 1

1. Ethical behaviour - act with integrity and avoid conflicts of interest
2. Competence - carry out work with due skill, care and diligence
3. Service - carry out work in a timely manner and to the proper standards of service
4. CPD - comply with the RICS’ CPD requirements
5. Solvency - ensure personal and professional finances are managed appropriately
6. Information to RICS - submit required information to the Regulatory Board in a timely manner
7. Co-operation - co-operate fully with RICS staff and the Regulatory Board

Question 2

What are the ‘Rules of Conduct’ for firms?

Answer 2

1. Professional behaviour - act with integrity and avoid conflicts of interest
2. Competence - carry out work with due skill, care and diligence
3. Service - carry out work in a timely manner and to the proper standards of service
4. Training and CPD - have in place procedures to ensure staff are properly trained and competent
5. Complaints handling - operate a CHP and maintain a complaints log
6. Clients’ money - preserve the security of clients’ money
7. PII - ensure all previous and current work is covered by adequate PII
8. Advertising - promote services only in a truthful and responsible manner
9. Solvency - ensure finances are managed appropriately
10. Arrangements to cover incapacity/death - sole practitioner has arrangements in place for such (aka ‘locum agreement’)
11. Designations - must display an approved ‘regulated by the RICS’ designation on literature
12. Information to RICS - submit required information to the Regulatory Board in a timely manner
13. Co-operation - co-operate fully with RICS staff and the Regulatory Board