Fraud

Question 1

What do you do when a person attends your
station to report a fraud?

Answer 1

• Provide a fraud report form
• Create a COPS event detailing allegation
• Request documents from the victim as evidence of fraud
• Provide contact details and event number to the victim
• Explain how the matter will be assessed and they will be advised
• Statement can be obtained if not overly complex, otherwise arrange for later date/detective to obtain
• Triage available evidence and enter into EFIMS
• Scan and upload fraud report form and documents to View IMS
• Forward fraud report form to supervisor for assessment
• Investigation commences

Question 2

If someone wishes to report a fraud over the phone?

Answer 2

• Give the caller the choice of either attending any police station or
• Send the caller a fraud assessment form to complete and return or
• Refer them to PAL where relevant
• Once received fraud report form, follow normal procedures

Question 3

Fraud report received by mail?

Answer 3

• Update COPS event
• If no event, create COPS event and provide event number
• Forward Fraud Assessment form to IM for assessment