1
Q
- OEM factory reset
- Boot from internal recovery partition
A
Recovery partition
2
Q
Refresh versus complete reset
A
Reset Windows
3
Q
EXE and MSI installers
A
Windows
4
Q
DMG and PGK installers
A
macOS
5
Q
APT (DEB) and YUM (RPM)
package managers and formats
A
Linux
6
Q
- Power on self test (POST
- Boot device priority
A
Firmware-controlled
7
Q
- Boot Configuration Database (BCD)
- Legacy BIOS/MBR versus EFI/GPT
A
Boot manager
8
Q
- Kernel and drivers
- Services and winlogon
A
Windows load
9
Q
- F8 from BIOS boot
- SHIFT-click Restart from power
icon with UEFI boot
A
Advanced boot options
10
Q
Failure to boot/invalid boot disk
A
- Check physical connections and boot device priority
11
Q
No OS found
A
- Use Startup repair or WinRE command prompt
12
Q
Graphical interface fails to load/black screen
A
Check boot options (msconfig)
* Check for disk activity/completion of Windows updates
* Run sfc to verify system files
13
Q
- Pre-/post login
- Verbose status messaging
A
Slow profile load
14
Q
- Sluggish performance diagnosis
A
- Task Manager/Resource/Performance Monitor
- Reboot
- Low memory or disk space
15
Q
Common troubleshooting steps
A
- Apply updates and defragment hard disk
- Verify requirements and add resources
- Disable startup items and unnecessary services
- Check security issues and scanner performance
- Test for power management issues
16
Q
- Common symptoms
A
- Frequent shutdowns/system instability
- Blue screen of death (BSOD)
17
Q
Troubleshooting steps
A
- System restore or update/driver rollback
- Hardware diagnostics, Windows memory
diagnostics and sfc - Research error
18
Q
USB issues
A
- Power and selective suspend faults
- USB controller resource warnings
19
Q
Applications crashing
A
- Recover files and unsaved data
- Research event logs
- Uninstall/reinstall/update applications
20
Q
- Services not starting
A
Restart services
* Check dependencies and permissions
