Interview

Question 1

American Airlines core purpose

Answer 1

To care for people on life’s journey.

Question 2

Journey and pillars of making culture a competitive advantage

Answer 2

1. Listening and relationships
2. Learning and aligning values
3. Intentional recruitment and advancement

Question 3

Start of American Airlines

Answer 3

In 1926, Charles Lindbergh carried a bag of mail from Chicago to St. Louis.

Question 4

American leadership attributes

Answer 4

Caring for team members
Collaboration. We succeed as a team.
Development. We build future leaders
Future. We continuously challenge status quo.
Results. We drive to be the best.

Question 5

American giving back program

Answer 5

Let good take flight.

Question 6

TMAAT answer format

Answer 6

Situation
Action
Result
Reaction - company
Reaction - me

Question 7

Hypothetical

Answer 7

0. State the nature of the problem
1. Make sure of the facts
2. Can I solve this problem myself
3. Involve others, but on same team
4. Talk about potential next steps
5. Escalate as slowly as possible.

Question 8

CRM steps

Answer 8

1. Transfer controls
2. Gather core info
   a. Available alternates
   b. Weather, notams
   c. Fuel status
   d. Rwy conditions
   e. How does time impact this
3. Verbalize options, ask for others
4. Take recommendations
5. Announce decision, tell the plan

Question 9

Customer asks something not allowed

Answer 9

Look past the request to see the need.

Question 10

Introduction

Answer 10

Thank you for having me
Name
Grew up
Flying passion
ROTC
Navy
Department head
Myriad missions
Retirement
Church
Lear seat support and flying
Frontier
Mesa
Frontier
Now
Why good fit
Why excited about opportunity

Question 11

Like/dislike about current company

Answer 11

Like the people. Dislike the lack of opportunity to fly. Excited about flying a line with American.

Question 12

Challenges coming from current job

Answer 12

Training is an intense time. Ive always risen to the occasion in the past, so I am confident. But this is a challenge. I plan to address this by first selecting airbus.

Question 13

TMAAT leadership challenge

Answer 13

Crewman who lied twice

Question 14

What is a good pilot

Answer 14

Skills - pursued and achieved CFI last summer
Leadership - Combat leader
Empathy / care - Church work, carried wheelchair

Question 15

TMAAT flight did not go as planned

Answer 15

Night ship landing

Question 16

Biggest weakness

Answer 16

With family, can be a stickler for punctuality.

Handle by adjusting departure times and keeping a long term perspective

Question 17

TMAAT time crunch and safety was a factor

Answer 17

De-ice in DTW

or

Circumnavigating Farsi Island

Question 18

How do you manage work/life balance

Answer 18

Evaluate the current need - more work or more family time.

Question 19

What is a misconception about you

Answer 19

People often perceive me as shy or passive. Really I am learning while I wait for the first non-trivial opportunity. More forward right away in leadership settings.

Question 20

Me: work grit

Answer 20

multiple masters degrees

CFI while 121 pilot

College jobs (60+ hours a week)

Question 21

Professionalism

Answer 21

Church leader

Polished post-military professional

Question 22

Interpersonal skills

Answer 22

Church leader, teacher

Question 23

Leadership

Answer 23

H-53 fire story

Question 24

Customer service

Answer 24

Helped move electric wheelchair

Researched IOE captain

Stand night watch in place of LDS friends.

Question 25

Good employee

Answer 25

Mesa baggage program Time-out at Frontier

Question 26

How do you handle stress

Answer 26

Bad and good. Bad - religious meditation. Build resilience through diet and exercise. Focus on positive. Good - balance work / play. Plan the work. Make value decisions.