Conflict Management Scenario
Working with South Korea Stack Holder Sanjeek Lee / Insane Hawang, Working & Communication Style conflicts…Contrast of French with South Korea Working Style.
Conflict: Misunderstandings and frustrations arise due to different working styles and communication norms.
Resolution: Participates in cultural sensitivity training and establishes clear communication guidelines, including preferred work hours, meeting etiquette, and decision-making processes. Communication is most powerful tool to resolve conflicts.
Scenario where you influenced high stack holders?
- Ability to influence with action, data driven & building business case with vision to create trust and confidence so that I can get the buy-in.
Example:
1. XFJ Project as Engineering Lead
2. Persuading Stakeholders to Invest in Employee Training Programs on EV capability
3. Business Development: EV business to RNTBCI
How you inspired / resilient someone?
Inspire to Innovate and be resilient and Lead by Example
Context: EDI lab we started the purpose of training in small place they time line with initial thought process to have small hands on training with components and tool in 300 sq.ft room in New Campus, But we got the call that we are not moving to new campus held in current place since most of the team vacated we can the existing lab of 1000 sq.ft. Based on the new space we expand out training scope litter more and in progress to launch.
Action: Worked with multiple workshop and meetings to always thing some way to give the live to the space.
Result: Launch the Lab…
How you bring Business?
How you brought EV & Engineering Activities to RNTBCI. New Business development - asked to build the capability.
What Strategies You Applied to grow your business…
The “Run, Grow, Transform” (RGT) framework, originally introduced by IT to clarify work scope from the Business Units in the annual funding process. This offers the flexibility needed through business-oriented use cases and examples. Empowering our teams to optimize daily production activity, support growth for new airplane programs and to drive transformative changes. Here’s how it works:
- Run: Priorities here focus on maintaining production, handling tickets, addressing critical vulnerabilities, meeting AEC commitments, and executing must-do enhancements to ensure smooth operations of electrical design processes and systems. Integrating capabilities such as circuit design, power distribution, and control systems helps streamline workflows, reduce redundancies, and boost productivity. “Run” utilizes advanced software tools and automation to improve design accuracy, reduce errors and expedite project timelines.
- Grow: Grow priorities aim to expand electrical design capabilities and capacity to support business growth, whether through new programs, increased production rates, advanced technologies, or global design centers. Functional integration is key to this phase, enabling scalability and adaptability. By applying modular design principles, businesses can easily modify or add electrical components to meet evolving needs and future expansions. This agility helps organizations quickly respond to market changes and seize growth opportunities.
- Transform: This phase is about fostering innovation and integrating emerging technologies into electrical design. Functional integration plays a critical role by incorporating cutting-edge technologies like the Internet of Things (IoT), artificial intelligence (AI) and machine learning (ML). These technologies can transform electrical design by enabling predictive maintenance, autonomous control systems, and energy optimization algorithms.
Scenario where you influenced your Team?
Example:
- Team Lead
- Engineer Leader Role
How?
- Involve over Comment / Intent over the Instruction to empower them - They come forward to the contribution
- Inclusive approach: people get involved as not for the problem but based on Inclusive approach, how you listen, how you value there Input and how you make them to feel in terms of there contribution.
-> Listen more than speaking
-> Value each person
-> Humility Empathy Actions
-> Influence with action rather words
Leadership is not being front or bold or loud speaker…Its bring everyone along with you…
Example:
- RTC-RCN => AEK STD
- XFJ Project as Engineering Lead
- EDI Lab
When you see your team will you see them as winning wold cup team or just participating the event team without having the auspicious goal?
How you get influenced?
Peer Pressure
Example:
1. Boeing,
2. IIM-K Environment,
How to do you Motivate dis engaged team member?
Example:
- Do not Judge
- R&R defined well and he his clear?
- Reason for the dis engagement (skill or motivation)
- Skill means - Training
- Motivation - Internal (Autonomy, Purpose), External (Reward, Work Environment, Career Development)…
Example:
- How you improve the skill of Selva Kumar
- Motivate dis engaged Engineer - Innovation Initiative
- EDI Lab for Team
When you see your team will you see them as winning wold cup team or just participating the event team without having the auspicious goal?
Boeing’s Strategy: Enable Team Members to Be Their Best
How to do you Motivate your team to excellence?
- Set expectations and priorities
- Provide real-time feedback
- Have regular performance and development conversations
- Discuss performance solutions as
necessary…
When you see your team will you see them as winning wold cup team or just participating the event team without having the auspicious goal?
Intent over Instruction
Project Manager Skills
- Mastery in tools & process
- Manage Politics
- Networking
- Manage Scope & Contract
- Manage customer expectation
- Engage other stack holder
- Build Project Team
- Motivate & Inspire
- Control Systems for Course Correction
You best qualities
Apart from Technical & Business Knowledge some of the natural qualities which i observe…
- Understanding the people
- Connecting & Collaborating with them
- Able to influence to get things done
- Inspire to Excellence
- Motivate them to take action
- Embracing Change
- Emotional Intelligence
Change Management
Organization either evolve or die, The change is inevitable and involved in almost day to day either it will be small or disruptive.
- AEK standard Deployment
- ML in Wiring Diagram & XC
- Digital Transformation: Model Based Engineering, Implementing Capital Suite. Deploying Machine Learning in the Harness XC Extraction, Wiring Diagram Creation.
- Process: Removing the Drawing Creation, Just send 3D to supplier.
- Converting under performing team excellence…
- Trying lot of things suddenly in Change Management
SSL Demonstration
Selva Kumar…
Boeing Values Demonstration
SSL
Selva Kumar
OKR
KPI
Objectives and Key Results
Key Performance Index / Metrics
How to you influence our sub ordinate who have more power?
Empower,
Build Coalition,
Use Referent / Charismatic Power,
Acknowledge there expertise
Show more Empathy.
how you get excellence from your team?
Empower & Reward,
Creating Positive Environment,
Let them know team members and there efforts are valued.
Empower will create pigmaline effect, which will yield the excellence from the team members.
- Pygmalion effect will create the belief, trust, confidence, inspiration.
How you did coaching / feedback?
- I have to develop my back for my previous project, promoted one person as Project Lead but struggles to manager with additional responsibilities and lack of skills on time management, priority setting, over commitment, delegation etc.,
- Able to understand there is pattern with him and jumped immediately to start coaching / giving feedback’s to over come this issues.
- Start by asking open ended questions on project status, difficulties, why you are staying late, looks tired etc to open up the conversation…
What the Objective:
- Reactive to Response
- Perspective & Behavior Change
Risk Assessment
Lion in the Zoo - Possible Hazard ;
Lion Escape - Possible Consequences ;
Thread: Broken Cage, Cage not properly Closed
Consequences: Lion Attacks Humans, Closing Zoo.
What is the Diversity to Me?
Its like Potluck…
you will get everyone experience, which will yield to collaboration and innovation.
- Working with Other Vertical, what difficulty do you face?
Example: When we interact with Mechanical team to request for the update…
- Hard Communication: Trying to convey your message, opposite try to impose there message
- How you convey them and overcome it, How you sell,
- Listening to their ideas -> try out and see the trade off,
- trying multiple options and justify how things work out,
- Ex: Caboose: Discussion with Mechanical & EDI Team
- Inner Biases linked to Critical Thinking?
Cognitive Bias, (what we know we believe that works).
Ex: Many people think that traveling by plane is more dangerous than traveling by car
- Anchoring Bias
- Halo Effects
- Confirmation bias
- Affinity bias
5 Pillar to Managing Complex Change
- Vision + Skills + Incentives + Resources + Action Plan => Change
- Without Vision -> Confusion
- Without Skills -> Anxiety
- Without Incentives -> Resistance
- Without Skills -> Frustration
- Without Action Plan -> False Start
