Module 3

Question 1

What are 3 requirements in Communication?

Answer 1

1. Sender
2. Receiver
3. Feedback

Question 2

Define : Active Listening.

Answer 2

Paying close attention to Verbal and Non-Verbal communication to show that your listening.

Question 3

How does a PSW communicate with a client?

Answer 3

• Hand gestures
• Smiling
• Learn words from their language
• Speaking Slowly & Clearly
• Don’t yell
• Repeat back to the client if they didn’t hear
• Don’t continue to ask the same question

Question 4

Ways to communicate Interpersonal skills?

Answer 4

Your tone and your body language

Question 5

Ways to communicate with language barriers?

Answer 5

• Showing them photo cards
• Using gestures
• showing them
• Message Boards

Question 6

What are some factors that influence the interpretation of the message?

Answer 6

• Not being able to see the facial expression
• Understanding slag
• Tone of voice
• Age
• Background Noise
• Experience
• Values
• Age
• Belief
• Body language

Question 7

What are six steps of critical thinking & problem solving?

Answer 7

1. Observe/ Identify
2. Hypothesize/creative brainstorm
3. Inquire/ Explore(ask question
4. Analyze
5. Action
6. Evaluate