0
Q
Essential skills for a transitional manager
A
- responsible for migrating the fnc
* needs to be an effective comm
1
Q
Transactional Management
A
Set of activities that transpire after a contract is signed
2
Q
Two Transitional Strategies
A
- Lift and Shift
* Re-Engineer and Migrate
3
Q
Transitional Pitfalls and Risks
A
- Inadequate Investment
- Unclear Scope of Work
- Training Shortcuts
- Unclear Roles
- Not Retaining the Experts
4
Q
Components of readiness assessment
A
- Adequately Documented
- Correctly-Vized
- Resource sizing already includes the right level of quality assurance and supervisory control
5
Q
Critical Success Factors
A
- Technology Readiness
* Manpower Readiness
6
Q
Measures of Transitional Effectiveness
A
- Financial Benefits
* Performance of the Team
7
Q
Work-Shadowing
A
Activity of service provider personnel
8
Q
Hand-Offs
A
Transfers of the outputs to a different performer
SMFBPO Module One
flashcards
Decks in class (4)
# Cards
