Task A: human behavior and communication

Question 1

Maslows

Answer 1

Physiological 
Security 
Belonging 
Esteem 
Cognitive 
Self actualization

Question 2

Defense mechanisms

Answer 2

D denial
R repression

D displacement
R rationalization

F fantasy

C compensation
P projection
R reaction formation

Question 3

Abnormal reactions to stress

Answer 3

P painstaking self-control
R rapid change in emotions
E extreme over cooperation

S severe anger
I inappropriate laughter
M marked change in mood

Question 4

Basic elements of communication

Answer 4

S source
S symbol
R receiver

Question 5

Barriers of affective communication

Answer 5

C confusion between the symbol and what is being symbolized

O overuse of abstractions

I interference

L lack of common experience

Question 6

Developing communication skills

Answer 6

L listening 
I instructional communication 
Q questioning 
I instructional enhancement 
R role-playing

Question 7

Human behavior

Answer 7

An attempt to satisfy needs

Question 8

Normal anxiety

Answer 8

Respond rapidly and exact but with in the limits of training